Study with Avaya : 132-S-720.1 Exam Torrent as your best preparation materials
Last Updated: Sep 12, 2026
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Avaya 132-S-720.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Call Center Architecture | - Overview of Avaya contact center solutions - System components and integrations - Call routing and distribution concepts |
| Topic 2: Implementation and Configuration | - Initial setup of Avaya call center systems - Routing strategies and vectoring basics - Agent and skill configuration |
| Topic 3: Reporting and Optimization | - Call center reporting tools - Performance metrics and KPIs - Optimization of agent utilization and routing efficiency |
| Topic 4: System Support and Maintenance | - Monitoring call center performance - System logs and diagnostics - Troubleshooting call routing issues |
| Topic 5: Call Flow Design | - Queue management and load balancing - Designing call flows and scripts - IVR configuration and integration |
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