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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Your customer, a local hospital, is concerned with unexpected repair costs due to spills and dropped devices while doctors visit with their patients. They are also concerned with data security on these devices if the hard drive fails. Which services would you offer?

A) Next Business Day Onsite and Installation
B) Accidental Damage Protection and Next Business Day Onsite Services
C) Configuration Services and Defective Media Retention
D) Accidental Damage Protection and Defective Media Retention

2. Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?

A) HP Cross Sell Solution
B) HP Sales Central
C) HP Cirrus
D) HP Support Center

3. What does the HP Partner First Portal allow partners to do? (Select two.)

A) access information about HP hardware & services
B) check warranty coverage
C) access business selling tools, training, and other resources such as HP Sales Central
D) create a quote
E) register and track services

4. What are the six stages of the HP Services lifecycle?

A) Plan and Optimize, Configure, Install, Maximize, Maintain, Repair and Decommission
B) Discover and Configure, Deploy, Secure, Maintain, Replace and Decommission
C) Design and Plan, Integrate, Set-up, Manage, Maintain, Repair and Refresh
D) Discover and Design, Configure, Deploy, Optimize, Maintain, Dispose and Refresh

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