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HP HP2-I47 Exam Syllabus Topics:

HP Selling HP PS Lifecycle Services 2023 Sample Questions:

1. An enterprise customer is interested in upgrading the PCs that its employees use. The IT manager does not have the staff to set the preferred boot order and network boot options on each individual PC.
Which HP Service would help this customer?

A) Proactive Insights
B) Defective Media Retention
C) Hardware Support Onsite
D) Custom System Setting Services

2. What coverage does HP Post Warranty Service provide?

A) Additional 12 months based on the product's base warranty or extended warranty
B) Access to Level 2 help desk technicians
C) No-cost device repairs made with certified HP parts
D) Extension beyond 12 months if needed

3. A potential customer has asked you how HP Lifecycle Services compare to a competitor's services that they have used in the past.
What is the HP recommended way to prepare a response to this question?

A) Visit the competitor's website to read the descriptions of their services
B) Compile a list of issues customers have had with the competitor's services
C) List the different HP Services websites that the customer can visit for more information
D) Refer to the battlecards for the various HP Lifecycle Services

4. What does HP Fix Services provide for HP Personal Systems? (Select two.)

A) Multiple response time options to meet customer needs
B) Protection from manufacturer defects
C) Mandatory customer self-repair (offshore)
D) Operating system and firmware updates

Solutions: