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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

Question 1

You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.

A. You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
B. You must retrieve large volumes of data through a REST API endpoint.
C. You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
D. You can download large volumes of SR data from the Analytics interface.

Question 2

In which three situations can default coverage be applied?

A. globally, to all service requests that do not have any other coverage
B. for a specific period of time
C. for a specific SR category
D. for a specific SR status
E. to a specific customer account

Question 3

Which four statements are correct about hotkeys for Action Commands?

A. They can be assigned to a custom action script.
B. They allow a user to copy a service request.
C. They have default values.
D. They allow a user to escalate a service request.
E. They allow a user to forward a service request.
F. They can all be modified.

Question 4

Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

A. Categories facilitate the assignment of an agent to the service request.
B. The hierarchical structure of the categories helps to improve the service request classification.
C. Filter the selection of the product related to the service request, when filtering by a particular category.
D. Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.
E. Categories determine the steps an agent must follow to close the service request.

Question 5

Identify the sequence of steps you must follow to disable the Service Communication channels.

A. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.
B. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
C. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".
D. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.
E. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"

Solutions: