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Last Updated: Aug 23, 2026
No. of Questions: 73 Questions & Answers with Testing Engine
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Oracle 1z1-981 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Cross-Channel Contact Center Fundamentals | - Contact center architecture and components
|
| Topic 2: Integration and Extensibility | - External system integration
|
| Topic 3: Reporting and Analytics | - Historical reporting
|
| Topic 4: System Configuration and Administration | - Platform setup
|
| Topic 5: Routing and Work Distribution | - Agent assignment
|
Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:
1. You want your system to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?
A) configuration settings
B) business rules
C) syndicate chat widget
D) proactive chat widget
2. How can you enable add-ins to run locally without uploading it to the server?
A) Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.
B) Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.
C) Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.
D) Configuration > Site Configuration > Addin Manager > Required Profile > Select Developer Mode.
3. What would you use for repetitive text with a single point of maintenance for any changes to the text?
A) Variable
B) Custom object field
C) Custom field
D) Merge field
4. Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?
A) f2, f5, f1, f3, f4
B) f2, f5, f3, f1, f4
C) f1, f2, f5, f3, f4
D) f1, f2, f4, f3, f5
E) f5, f2, f3, f4, f1
5. Which statement is true about the JavaScript API?
A) It is available when you use the Connect Common Object Model CCOM for API operations.
B) It cannot be used in Custom Object workspaces.
C) It comes with in-built exception handling.
D) It Is available as JavaScript objects and can be exposed through browser controls in a workspace.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: D |
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