Study with Genesys : GCP-GC-IMP Exam Torrent as your best preparation materials
Last Updated: Aug 10, 2026
No. of Questions: 52 Questions & Answers with Testing Engine
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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Account, User, and Security Configuration | 20% | - User creation, roles, permissions, and groups - Authentication, security policies, and compliance - Organization and account setup |
| Topic 2: Testing, Validation, and Troubleshooting | 15% | - Common issues and resolution procedures - Pre-go-live testing and validation - Monitoring, logging, and diagnostics |
| Topic 3: Genesys Cloud Architecture & Implementation Methodology | 20% | - Implementation lifecycle and best practices - Platform components and services - Telephony and networking fundamentals |
| Topic 4: Telephony, Channels, and Integrations | 20% | - SIP trunks, DID, and call control - Omnichannel configuration (voice, chat, email, messaging) - API usage, data actions, and third-party integrations |
| Topic 5: Routing, Queues, and Interaction Flows | 25% | - Architect flow design and deployment - Skills, languages, and routing strategies - Queue configuration and management |
Genesys Cloud Certified Professional - Implementation Sample Questions:
1. Where can you find people in your organization and add external contacts to the organization?
A) Documents
B) Location
C) Directory
D) Activity
2. To assign extensions to users, you must first
A) Create a pool of extensions.
B) Assign the extension to the user's phone.
C) Add the extension to the dial plan.
D) Buy the extension number from the carrier.
3. Which feature is used to share a document of size 1 GB size through chat?
A) Attach Button
B) Workspace sharable link
C) Drag and Drop
D) Add web links
4. What type of trunk would you configure to connect to AudioCodes phones?
A) WebRTC phone trunk
B) External trunk
C) Network interface trunk
D) Phone trunk
5. What Genesys Cloud configuration option provides a way to ensure that phones of a specific make and model are all deployed with the same settings?
A) Default Station configuration
B) Base Settings
C) Managed IP Phones
D) IP Phone Templates
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: B |
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