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Genesys Cloud Certified Professional - Implementation Sample Questions:
1. What are two methods for creating a conference call in Genesys Cloud?
A) Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
B) With multiple active calls, click and drag an unselected call onto the previously selected call details.
C) Have all attendees call you. When all calls are active, click the Start Conference button.
D) Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees
2. Where can you add the preconfigured settings of the phones?
A) Admin > Telephony > Phone Management > Base Settings
B) Admin > Telephony > Phone Management > Calls
C) Admin > Telephony > Phone Management > Phones
3. Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?
A) When employees have free time, they can review biographies of their peers.
B) The profile information can be used to keep LinkedIn information updated.
C) The education information can be verified against the human resources database.
D) Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.
4. What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)
A) Windows 10 mobile
B) IOS
C) Blackberry OS
D) Android
E) EOS
5. Calling Name and Address can be overridden.
A) False
B) True
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: B,D | Question # 5 Answer: B |
By Prescott
