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Genesys GCP-GC-IMP Exam Overview:
| Certification Vendor: | Genesys |
|---|---|
| Exam Name: | Genesys Cloud Certified Professional - Implementation |
| Exam Number: | GCP-GC-IMP |
| Available Languages: | English |
| Related Certifications: | Genesys Cloud Certified Associate Genesys Cloud Certified Professional - Administration |
| Sample Questions: | Genesys GCP-GC-IMP Sample Questions |
| Pre Condition: | Recommended: familiarity with Genesys Cloud platform fundamentals and contact center operations knowledge. |
Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Genesys Cloud Platform Fundamentals | - Core platform architecture and components - Multitenant cloud environment overview |
| Topic 2: Routing and Interaction Management | - ACD routing principles and configuration - Queues, skills, and routing strategies |
| Topic 3: Reporting and Analytics | - Performance dashboards and reporting tools - Operational metrics and monitoring |
| Topic 4: Integrations and Data Actions | - External system integration concepts - Data Actions and API-based workflows |
| Topic 5: Digital Channels Configuration | - Omnichannel interaction handling - Email, chat, messaging, and social channel setup |
| Topic 6: Architect and Flow Design | - Architect inbound and outbound call flows - Workflows, IVR design, and call logic |
| Topic 7: User, Role, and Security Configuration | - Role-based access control and security policies - Users, divisions, and permissions |
Genesys Cloud Certified Professional - Implementation Sample Questions:
Question #1
What are two methods for creating a conference call in Genesys Cloud?
- A. Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
- B. With multiple active calls, click and drag an unselected call onto the previously selected call details.
- C. Have all attendees call you. When all calls are active, click the Start Conference button.
- D. Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees
Correct Answer: A 🗳️
Question #2
Where can you add the preconfigured settings of the phones?
- A. Admin > Telephony > Phone Management > Base Settings
- B. Admin > Telephony > Phone Management > Calls
- C. Admin > Telephony > Phone Management > Phones
Correct Answer: A 🗳️
Question #3
Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?
- A. When employees have free time, they can review biographies of their peers.
- B. The profile information can be used to keep LinkedIn information updated.
- C. The education information can be verified against the human resources database.
- D. Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.
Correct Answer: D 🗳️
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Question #4
What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)
- A. Windows 10 mobile
- B. IOS
- C. Blackberry OS
- D. Android
- E. EOS
Correct Answer: B,D 🗳️
Question #5
Calling Name and Address can be overridden.
- A. False
- B. True
Correct Answer: B 🗳️
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