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Salesforce EX-Con-101 Exam Overview:
| Certification Vendor: | Salesforce |
| Exam Name: | Salesforce Certified Experience Cloud Consultant |
| Exam Number: | EX-Con-101 |
| Exam Format: | Multiple-choice, Multiple-select |
| Exam Duration: | 105 minutes |
| Real Exam Qty: | 60-65 (60 scored, 5 unscored) |
| Certificate Validity Period: | 2 years |
| Available Languages: | English, Japanese |
| Exam Price: | USD 200 |
| Related Certifications: | Salesforce Certified Platform Administrator |
| Passing Score: | 65% |
| Recommended Training: | Prepare for Your Salesforce Experience Cloud Consultant Credential |
| Exam Registration: | Salesforce Certification Portal Kryterion Webassessor |
| Sample Questions: | Salesforce EX-Con-101 Sample Questions |
| Exam Way: | Online proctored or onsite at authorized test centers |
| Pre Condition: | Must hold Salesforce Certified Platform Administrator credential |
| Official Syllabus URL: | https://trailheadacademy.salesforce.com/certificate/exam-exp-cld-consultant---EX-Con-101 |
Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Adoption and Analytics | 5% | - Reporting and dashboards - Moderation and community governance - Engagement and adoption strategies |
| Topic 2: Administration, Setup, and Configuration | 25% | - Deployment and migration - Site setup and activation - PRM and service integration |
| Topic 3: Templates and Themes | 10% | - Template selection and configuration - Theme customization and design - Lightning and Visualforce options |
| Topic 4: Branding, Personalization, and Content | 15% | - Content management and CMS integration - Personalization and targeted content - Branding and layout customization |
| Topic 5: Experience Cloud Basics | 8% | - Platform capabilities and limitations - Experience types and use scenarios - Use cases and benefits of Experience Cloud |
| Topic 6: User Creation and Authentication | 13% | - User provisioning methods - External user activation and permissions - Single Sign-On and identity providers |
| Topic 7: Customization Considerations and Limitations | 7% | - Declarative vs programmatic options - Limits and governor considerations - Performance and scalability |
| Topic 8: Sharing, Visibility, and Licensing | 17% | - Sharing rules and external visibility - Data access and security model - License types and allocation |
Salesforce Certified Experience Cloud Consultant Sample Questions:
1. Universal Containers (UC) maintains multiple customerexperiences, but only one profile for all customer users. No customer has access to more than one experience.
Which two steps should the UC admin take to grant access to each customer? Choose 2 answers
A) Select the profile for a given experience.
B) Create a permission set.
C) Edit the applicable user profile.
D) Select a permission setfor a given experience.
2. Universal Containers (UC) is building a digital experience for its customers that supports custom case management and commerce solutions. These custom solutions each require more than 10 unmanaged custom objects that would be utilized by customers.
Which two license types have single SKUs that would support this requirement for UC customers?
Choose 2 answers
A) External Apps
B) Channel Account
C) Customer Community Plus
D) Commerce Portal
3. Ursa Majer Solar (UMS) would like authenticated Experience Site users to see cases, quotes, contracts, and Knowledge articles appear in search results, but the Search Resuits component is only returningKnowledge articles.
How should UMS configure its search results to yield the desired results?
A) On the Searchpage, switch the Search Results component with Global Search Results and select the appropriate objects in the property editor.
B) In Salesforce Setup, under the Experience Site users' profile, adjust the system permissions to allow for multiple objects in search results.
C) On the Search page, select the appropriate objects in the property editor for the Search Results component.
D) On the Home page, in the property editor for the Hero component, adjust the Hero Type to "Call to Action" instead of "Search".
4. Ursa Major Solar (UMS) would like to display a collection of news articles it has added to a workspace in Salesforce via a CMS Collection in its customer portal.
Where should UMS create the CMS collection before configuring the CMS Collection component in Experience Builder?
A) Content Management inWorkspaces
B) Community Setting
C) Administrator in Workspaces
D) Branding Sets
5. The system administrator at Cloud Kicks (CK) has deactivated their Experience Cloud site to do some maintenance and cleanup.
How should the administrator ensure that CK custorners do NOTreceive a welcome email when the site is once again active?
A) Disable the Send welcome email checkbox for the site.
B) Use the new Service Not Available (SNA) feature.
C) Use Data Loader to remove all members' email addresses.
D) Remove all profiles fromthe site's membership and add them again after the site is activated.
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: A,C | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: A |
By Diana
