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Nokia SDM Certification - PS NSOP Sample Questions:

1. Serious flood damage in a major city has resulted in a completely cut off mobile network. Contractually this is 'Force Majeur' and no SLA's are effected in contractual terms. What is your priority recommended course of action?

A) Use spare generators to get priority sites safely back on air as soon as possible.
B) Prepare a plan for the customer detailing the extent of the damage and actions/costs to repair.
C) Have a special team ready to start checking all sites to ensure they are safe.
D) Start repairing sites once power is restored with priority given to sites generating highest income.

2. What is the process framework of the Operations Model?

A) The Process Framework provides suggestions on how to apply the processes within different organization with the related functions in order to deliver the service.
B) The Process Framework is a single cross functional process that allow the interaction of the functions, it highlights possible overlapping between functions and it improve the quality of the service delivery.
C) The process framework view defines the process structure and flows across the functions and the interfaces to other parties in order to deliver the services.
D) The Process Framework provides standard processes which can be used directly for each project in order to deliver the service.

3. When the contract was signed, NSN did not offer shared delivery from a GDC. How would you go about influencing the customer to consider using NSN's GDC capability?

A) Demonstrate that the GDC enables the sharing of information gained by managing networks for different operators.
B) Use examples to demonstrate the capacity of the GDC in term of network management. Demonstrate that the shared delivery will not cause any damage to the customer business and highlight the shared delivery's advantage for NSN.
C) Use examples that demonstrate the cost and quality benefits we have achieved through shared delivery in other cases.
D) Demonstrate how the GDC can fully replace the Local Service Delivery and team for managing the customer relationship.

4. What are the advantages of the GNOC service provided by NSN; And how can we use these advantages to improve the GNOC business?

A) The capability of managing contract and price can be used to improve the NOC business.
B) NSN NOC service advantages compared to our competitors are faster set up of the NOC center and lower cost of the network management. The capability to reduce the NOC set up time can be used to improve the NOC business.
C) Advantages of the NSN NOC services compared to our competitors are lower delivery costs, centralised investments and improvements (Process & Tools) also bring global value. NSN Business Management know-how can be used to identify areas of improvement.
D) Utilisation of best practices based on global delivery, know-how and a common resource pool, increasing NSN's competitive business capability and improvement of the customer business through leveraging the Operations Model. Enabling centralisation of investments and improvements.
E) NSN NOC service advantages are the know-how of the NOC personnel and capability of managing OL

5. Which BEST describes the responsibility of the Security Management organization?

A) Network Security Management, Access Security Management, H&S related security.
B) Management of Third parties supporting the security functions, Access Monitoring, Network Secur ID Management.
C) Security Checks, NDA definition, Premises Security (Management of Third party & Collaborators who need to access to premises).
D) Security Monitoring, Incident Management, Provisioning Management, Infrastructure and Premises Security and all associated administration.

Solutions: