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Last Updated: Aug 10, 2026
No. of Questions: 373 Questions & Answers with Testing Engine
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How to book the MB-230: Microsoft Dynamics 365 Customer Service Exam
These are following steps for registering the MB-230: Microsoft Dynamics 365 Customer Service exam.
- Step 1: Visit to Microsoft Learning and search for MB-230: Microsoft Dynamics 365 Customer Service
- Step 2: Sign up/Login to Pearson VUE account
- Step 3: Select local centre based on your country, date, time and confirm with a payment method.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx
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How much MB-230: Microsoft Dynamics 365 Customer Service Exam Cost
The price of the MB-230: Microsoft Dynamics 365 Customer Service exam is $165 USD, for more information related to exam price please visit to Microsoft Training website as prices of Microsoft exams fees get varied country wise.
Microsoft MB-230 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implement multi-session experiences for Customer Service | 20% | - Configure the Customer Service workspace
|
| Manage analytics, visualizations, and insights | 10% | - Manage insights
|
| Manage entitlements and SLAs | 15% | - Create and manage SLAs
|
| Implement Connected Customer Service | 10% | - Manage Connected Customer Service scenarios
|
| Implement Microsoft Power Platform | 10% | - Configure Power Automate
|
| Implement routing | 10% | - Manage queues and routing
|
| Implement scheduling | 5% | - Manage resources
|
| Manage cases and Knowledge Management | 20% | - Manage Knowledge Management
|
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