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Ability to Use Metrics and Measurement: The next topic requires that the specialists possess the proficiency in:

• Defining the critical success factors utilizing a relevant hierarchical approach
• Defining the current state assessment in a specific given context
• Applying knowledge of metrics and measurement when planning and implementing improvements
• Determining the key performance indicators to underpin a critical success factor
• Designing reports
• Analyzing the critical success factors and key performance indicators in a specific given context to ensure that they are balanced between 4 categories

Ability to Communicate Effectively: As for this subject area, the individuals need to show their experience in the following:

• Explaining the importance, benefits, value, and nature of good communication
• Utilizing the relevant communication techniques and tools to support improvement in a specific given context
• Applying knowledge of communications when planning and implementing improvements
• Explaining the communication principles
• Explaining the purpose and value of communication techniques and tools

Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level

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