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Last Updated: Aug 08, 2026
No. of Questions: 505 Questions & Answers with Testing Engine
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EXIN ITIL Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Management Practices | 17% | - Service management practices
|
| Service Value Chain Activities | 15% | - Improve - Design and transition - Deliver and support - Engage - Plan - Obtain/build |
| Key Concepts of Service Management | 12% | - Stakeholders: customers, users, sponsors, providers - Products and services, service offerings - Value, value co-creation, service, service management |
| ITIL Service Value System | 20% | - Continual improvement - Governance - Service value chain - Guiding principles - Practices |
| Guiding Principles | 18% | - Keep it simple and practical - Progress iteratively with feedback - Think and work holistically - Focus on value - Collaborate and promote visibility - Start where you are - Optimize and automate |
| Four Dimensions of Service Management | 18% | - Information and technology - Partners and suppliers - Organizations and people - Value streams and processes |
EXIN ITIL Foundation (V4) Sample Questions:
1. Which is an activity of 'problem identification'?
A) Analyzing the cause of problems
B) Establishing problem workarounds
C) Analyzing information from software developers
D) Establishing potential permanent solutions
2. Which statement about the 'continual improvement model' is CORRECT?
A) Organizations should use an additional model or method to link improvements to customer value
B) Organizations should work through the steps of the model in the sequence in which they are presented
C) The flow of the model helps organizations to link improvements to its goals
D) The model is applicable to only certain parts of the service value system
3. Identify the missing words in the following sentence.
The purpose of the [?] is to ensure that the organization continually co-creates value with all stakeholders in line with the organization's objectives.
A) 'focus on value' guiding principle
B) four dimensions of service management
C) service value system
D) 'service request management' practice
4. Which of the following is NOT recommended by the guiding principle 'start where you are?
A) Asking questions that appear to be stupid
B) Identifying what is available to be leveraged
C) Collecting data directly from the source
D) Building something completely new
5. Which statement about metrics is CORRECT?
A) Process metrics can be used to measure the utilization of a supplier's network
B) Technology metrics can be used to measure component performance and availability
C) Technology metrics can be used to determine the overall health of a process
D) Process metrics can be used to measure end-to-end service performance
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: B |
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