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IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

1. The BPM program manager and process owner for a new hire onboarding process project need to ensure that the solution developed by the team will be accepted and adopted by the target users. To facilitate this, they decide to:

A) insist on documentation of all user requirements before having the development team begin work.
B) agree with users to postpone the release until every feature is correct.
C) involve champion SMEs in the discovery and implementation including playbacks.
D) plan additional playbacks for user screens.

2. What are the primary challenges that business process governance addresses?

A) Inconsistent decision making in selecting BPM projects, not meeting regulatory compliance goals, and automating labor intensive processes.
B) Bad relationships between business and IT, inconsistent results in delivering BPM value, and developing BPM skills within the organization.
C) Developing BPM skills within the organization, adopting BPM methodology to the organization's needs, and gathering lessons learned from failed BPM projects.
D) Many processes, many BPM developers, and many BPM assets.

3. A program manager is advising a new client who has begun analyzing process projects to determine which ones should be selected for their first BPM projects. The client presents the diagram below visualizing the projects in terms of their cost/complexity and the value to the company.

What should the program manager advise the client?

A) Remove projects in C quadrant from the inventory because of high complexity and low value.
B) Redo the business value analysis to ensure customer satisfaction was included.
C) Immediately pursue projects in the B quadrant because of their high value.
D) Consider appetite for BPM as a third axis in this analysis.

4. A company establishes a BPM Governance Model with an Executive Review Committee and a BPM Project Review Committee. Once the project is initiated it is built out with resources from the Center of Excellence (COE) that design and develop the solution. In the course of working with the BPM Platform and SOA team, the program manager realizes that the project integration costs are greatly increased over the amount of the initial estimate. What should the program manager do?

A) Negotiate a cheaper integration approach with the Executive Steering Committee.
B) Present the cost over-run to the COE so that additional funds can be allocated.
C) Press the SOA team to reduce their estimates.
D) Present the cost over-run to the BPM Project Review Committee so that the integrations can be prioritized and placed into at development phase.

Solutions: