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Last Updated: Jul 17, 2026
No. of Questions: 40 Questions & Answers with Testing Engine
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SAP E_C4HYCP_12 Exam Description:
The "SAP Certified Product Support Specialist - SAP Commerce" certification exam validates that the candidate possesses the required level of knowledge to work effectively as an SAP Commerce Cloud Product Support Specialist. This certification proves that the candidate has an overall understanding and in‐depth technical skills to perform in an SAP Commerce Cloud product support role. The pre-requisite for this exam certification is P_C4H340_12 (SAP Certified Development Professional - SAP Commerce Cloud 2105 Developer). The certificate issued for passing this exam will be valid for 5 years. All the enablement for this exam is being provided by the product documentation and support documentation for SAP Commerce Cloud located at: help.sap.com. In order to access the sites above, you must be an SAP customer or partner.
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SAP E_C4HYCP_12 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Configuration > 12% | Configure the SAP Commerce Suite and its extensions and modules; resolve compilation issues, and customize the cockpits in the SAP Commerce Suite. |
| Product Support Processes > 12% | Identify the scope of SAP Product Support and SLAs, and describe Product Support processes (i.e. incident escalation, bug fix and patch process). |
| General Support > 12% | Use the different features, extensions and add-ons of the SAP Commerce Suite; use other platform Core features. |
| Performance 8% - 12% | Analyze and improve overall system performance, and troubleshoot performance issues and identify bottlenecks. |
| Troubleshooting > 12% | Troubleshoot issues with the SAP Commerce Suite (i.e. databases, clusters and cockpits). |
| Integration > 12% | Connect the omni-commerce capabilities of SAP Commerce Cloud with other SAP products |
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E_C4HYCP_12 Exam Certification Details:
| Cut Score: | 60% |
| Sample Questions: | SAP E_C4HYCP_12 Exam Sample Question |
| Exam: | 40 questions |
| Languages: | English |
| Level: | Specialist |
| Duration: | 90 mins |
SAP E_C4HYCP_12 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP Commerce Cloud Operations | - Performance and availability management - System monitoring and maintenance |
| Product Support Processes | - Support workflow and escalation - Incident handling and troubleshooting |
| Integration and Extension | - Extensions and customization support - Integration with SAP CX suite |
| SAP Commerce Cloud Fundamentals | - Architecture overview - Core platform concepts |
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