Latest Mar-2024 ServiceNow CIS-HR Dumps Updated 45 Questions
PDF Download Free of CIS-HR Valid Practice Test Questions
ServiceNow is a popular platform that enables businesses to manage their operations and workflows with ease. Its Human Resources module is designed to provide businesses with an efficient way to manage their workforce. The ServiceNow CIS-HR (Certified Implementation Specialist-Human Resources) Certification Exam is a valuable certification for those who wish to demonstrate their knowledge and expertise in the ServiceNow HR module.
The CIS-HR certification exam is designed for professionals who specialize in the ServiceNow HR module and want to showcase their expertise. CIS-HR exam tests the candidate's knowledge of ServiceNow HR module configuration, implementation, and management. Certified Implementation Specialist-Human Resources certification is ideal for HR professionals, IT administrators, and consultants who are responsible for implementing and maintaining the HR module within their organizations. Earning the CIS-HR certification demonstrates the candidate's ability to effectively use ServiceNow's HR module to streamline HR processes, improve employee engagement, and drive business outcomes.
NEW QUESTION # 23
What determines if a user can view a Knowledge article?
- A. Can/Cannot Read User Criteria
- B. ACL Rules
- C. Can/Cannot Contribute User Criteria
- D. HR Criteria
Answer: A
NEW QUESTION # 24
What types of HR Document templates may be created in ServiceNow? (Choose two.)
- A. PDF document templates
- B. Text document templates
- C. Word document templates
- D. Document Templates
Answer: A,D
NEW QUESTION # 25
What are the major HR Service Catalog components? (Choose four.)
- A. HR Service
- B. HR Template
- C. HR Catalog Item
- D. Record Producer
- E. Assignment Group
- F. Matching Rule
- G. HR Profile
Answer: A,B,C,D
NEW QUESTION # 26
On the HR Case form, some HR Services have associated Response templates.
What determines which HR Services have Response Templates?
- A. The HR Criteria on the HR Service
- B. The table and conditions on the Response Template record
- C. The HR Criteria on the Response Template record
- D. The User Criteria on the HR Service
Answer: B
NEW QUESTION # 27
What role is required, at a minimum, to view confidential HR Profile data?
- A. HR Manager [sn_hr_core.manager]
- B. HR Basic [sn_hr_core.basic]
- C. HR Admin [sn_hr_core.admin]
- D. LE Admin [sn_hr_le.admin]
Answer: C
NEW QUESTION # 28
How can fields for a specific HR Service be displayed on the New Case Creation page?
- A. HR Service-specific fields cannot be added to the New Case Creation page
- B. Using the Case Options field on the HR Service
- C. Using the HR Criteria module
- D. Using the Case Creation Service Configurations
Answer: D
NEW QUESTION # 29
If a new HR Knowledge base is created, how can it be included in the Knowledge results section on the HR Case form?
- A. Add it to the Contextual Search configuration
- B. All Knowledge bases are searched by default
- C. Add it to the HR Service configuration
- D. Add it to the HR Template
Answer: C
NEW QUESTION # 30
When gathering requirements for HR Services, it is best to begin by defining the Service then working upwards, categorizing in progressively more detail. What are the basic categories used?
- A. HR Service, Topic Category, Activity Category, Activities, COE.
- B. HR Service, Topic Detail, Topic Category, COE.
- C. HR Service, Topic Detail, COE.
- D. HR Service, Topic Category, COE.
Answer: B
NEW QUESTION # 31
Which module provides a user-friendly interface new HR Skills and assigning HR skills to members of the HR department?
- A. Skills Definition
- B. Skills Management
- C. Skills Routing
- D. Manage HR Skills
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ task/t_AssignHRSkillsToUsers.html
NEW QUESTION # 32
If an HR Service will only be used internally by HR professionals, what is the minimum configuration needed?
- A. HR Service and HR Template.
- B. HR Service, HR Template, and Record Producer.
- C. HR Service.
- D. HR Service, HR Template, Record Producer, and Lifecycle event type.
Answer: C
NEW QUESTION # 33
If the Match All field is checked on a User Criteria record, the user:
- A. Must satisfy all of the selected criteria to meet the conditions.
- B. Must satisfy at least of the criteria to meet the conditions.
- C. Must satisfy at least one of the criteria to meet the conditions.
- D. Must satisfy a majority percentage of the criteria to meet the conditions.
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog- management/task/t_CreateAUserCriteriaRecord.html
NEW QUESTION # 34
When a Document Template is created from an HR Case, the name of the person who created the document is added to the name of the attachment.
Why?
- A. It indicates who should sign the document
- B. It indicates who the document is about
- C. It indicates who generated the document
- D. It indicates the Opened for user
Answer: C
Explanation:
Explanation
NEW QUESTION # 35
In the base ServiceNow instance, how are User Criteria used?
- A. To control what a user sees in the information and suggested reading widgets
- B. To control which users can access the HR Service Portal
- C. To control which users can access the HR Case application
- D. To control read and write access to Knowledge bases and articles
Answer: D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge- management/task/t_SelectUserCriteria.html
NEW QUESTION # 36
When gathering requirements for HR Services, it is best to begin by defining the Service then working upwards, categorizing in progressively more detail.
What are the basic categories used?
- A. HR Service, Topic Category, Activity Category, Activities, COE.
- B. HR Service, Topic Detail, Topic Category, COE.
- C. HR Service, Topic Detail, COE.
- D. HR Service, Topic Category, COE.
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ concept/hr-service-categorization.html
NEW QUESTION # 37
If the HR Admin [sn_hr_core.admin] needs to develop within the HR application but cannot have the system Admin role, what additional role should be granted?
- A. HR Manager [sn_hr_core.manager]
- B. HR Basic [sn_hr_core.basic]
- C. Delegated Developer [delegated_developer]
- D. Scoped Developer [sn_hr_core.developer]
Answer: C
NEW QUESTION # 38
When creating a PDF Document template, the Document revision field must be completed. How does the system determine which documents are available to be selected for this field?
- A. All Documents are visible
- B. You must have created the Managed Document record
- C. You must be a member of the Owning Group for the Managed Document
- D. Your group memberships and the Document owner field on the Managed Document record
Answer: D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ task/PDFTemplate.html
NEW QUESTION # 39
If the HRSD application is scoped, why can the System Administrator initially access all HR applications after the plugin has been installed?
- A. When the HR plugins are installed, the necessary HR roles are added to the Admin role.
- B. The roles were manually granted by an HR Admin.
- C. The Admin will always have access to all HR tables and data.
- D. The roles were manually granted by a ServiceNow security user.
Answer: A
Explanation:
Explanation/Reference: https://community.servicenow.com/community?
id=community_article&sys_id=2a3c8b32dbdfd74054250b55ca961930
NEW QUESTION # 40
What method needs to be invoked from MatchingRuleProcessor class?
- A. processAndGetCandidates
- B. processAndGetUsers
- C. processAndGetArray
- D. processAndGelList
Answer: A
NEW QUESTION # 41
If a knowledge base and its articles have no user criteria selected, a user without a role can do what?
- A. contribute, but not read articles
- B. read articles, but not contribute
- C. can neither read nor contribute articles
- D. read and contribute articles
Answer: C
NEW QUESTION # 42
How is the HR template associated with an HR service?
- A. On the HR template record
- B. On the HR case
- C. On the Lifecycle Event Activity Set
- D. On the HR service record
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ task/configure-hr-case-template.html
NEW QUESTION # 43
When does the platform assign a Client Role to a user?
- A. Client Roles are automatically added with Group membership
- B. When a User record is created for the employee
- C. When an HR Profile is created or modified for the employee
- D. Client Roles must be manually added to each employee record
Answer: C
NEW QUESTION # 44
Only users with which role, at a minimum, may view the confidential data on the HR Profiles table?
- A. HR Case Writer [sn_hr_le.case_writer]
- B. Profile Writer [sn_hr_core.profile_writer]
- C. Profile Reader [sn_hr_core.profile_reader]
- D. HR Case Reader [sn_hr_le.case_reader]
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ concept/c_HRProfileSecurity.html
NEW QUESTION # 45
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