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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation.
Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)

A) Cloud Storage Box
B) Cloud Contact Center with AACC
C) Subscription-based payments
D) Managed Private or Hybrid Networks

2. A customer wants to use the Avaya Aura® Media Server (AAMS) because of its advanced multimedia processing features. Which three statements are true for the AAMS? (Choose three.)

A) Pricing is differentiated, so customer will buy AAMS-enabled features unique to each adopter.
B) AAMS provides virtualization, high channel density and no playback announcement limits.
C) AAMS is shareable between different adopters.
D) AAMS provides Communication Manager IP audio functionality.
E) Experience Portal will use the AAMS as a media resource.

3. With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya provides a robust foundation for enterprise cloud deployments. The complete solution requires elements provided by Avaya, a Partner, and/or the customer for a fully functional end-to-end solution.
Which two scenarios are supported In the Avaya OneCloud™ ReadyNow offer? (Choose two.)

A) PSTN Network Connectivity
B) Analog Trunk Access Connectivity
C) MPLS VPN/Software Defined WAN Connectivity
D) CC Solutions with ACCS Connectivity

4. A customer wants a higher balance efficiency by leveraging their contact center as a strategic resource.
Using one platform and single-user interface, what are three functions that Avaya IX™ Workforce Engagement unifies? (Choose three.)

A) Quality Monitoring
B) Enterprise Analytics
C) Workforce Management
D) Customer Feedback
E) Expert Agent Selection

5. Refer to the exhibit.

The exhibit contains the deployment options for Communication Manager.
What is the Virtual Appliance that Pod FX Is transitioning to?

A) Avaya Solutions Platform (ASP)
B) Avaya Application Server (AAS)
C) Avaya Common Platform (ACP)
D) Avaya Server Platform (ASP)

Solutions: