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Salesforce Service-Cloud-Consultant日本語 Exam Overview:
| Certification Vendor: | Salesforce |
| Exam Name: | Salesforce Certified Service Cloud Consultant |
| Exam Number: | CRT-251 |
| Available Languages: | English, Japanese, French, German, Spanish, Brazilian Portuguese |
| Exam Format: | Multiple choice, Multiple select, Proctored online, Test center (onsite) |
| Exam Price: | $200 USD |
| Passing Score: | 65% |
| Certificate Validity Period: | 3 years (maintenance required via Trailhead) |
| Exam Duration: | 105 minutes |
| Real Exam Qty: | 60 multiple-choice / multiple-select |
| Related Certifications: | Salesforce Certified Administrator Salesforce Certified Platform App Builder Sales Cloud Consultant Field Service Consultant |
| Recommended Training: | Salesforce Service Cloud Training Modules Service Cloud Consultant Trailmix |
| Exam Registration: | Kryterion Webassessor Exam Scheduling Salesforce Certification Registration |
| Sample Questions: | Salesforce Service-Cloud-Consultant日本語 Sample Questions |
| Exam Way: | Online proctored exam or authorized test center |
| Pre Condition: | Recommended: Salesforce Administrator certification and approximately 6+ months of hands-on Service Cloud experience |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/servicecloudconsultant |
For more info visit:
Salesforce Service-Cloud-Consultant Exam Reference
Reference: https://trailhead.salesforce.com/credentials/servicecloudconsultant
The benefit in Obtaining the Service-Cloud-Consultant Exam Certification
- After completing the Salesforce Certified Service Cloud Consultant certification Candidate becomes a solid, well-rounded Salesforce Certified Service Cloud Consultant.
- When an organization hiring or promotion an employee, then the decision is made by human resources. Now while Candidate may have an IT background, they do their decisions in a way that takes into record many different factors. One thing is candidates have formal credentials, such as the Service Cloud Consultant.
- If the Candidate has the desire to move up to a higher-paying position in an organization. This certification will help as always.
- A candidate might have incredible IT skills. Employers that do the hiring need to make decisions based on limited information and as it always. When they view the official Salesforce Certified Service Cloud Consultant certification, they can be guaranteed that a candidate has achieved a certain level of competence.
Salesforce Service-Cloud-Consultant日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Case Management and Service Console | - Service Console configuration and productivity tools - Case lifecycle and routing strategies |
| Topic 2: Omni-Channel and Digital Engagement | - Chat, messaging, and digital support channels - Omni-Channel routing configuration |
| Topic 3: Service Cloud Implementation | - CTI (Computer Telephony Integration) concepts - Email-to-Case and Web-to-Case setup |
| Topic 4: Knowledge Management | - Knowledge search and content delivery - Salesforce Knowledge setup and article lifecycle |
| Topic 5: Integration and Data Management | - Integration with external service systems - Data model considerations for Service Cloud |
| Topic 6: Service Cloud Analytics and Reporting | - Key service KPIs and metrics - Reports and dashboards for service performance |
| Topic 7: Automation and Process | - Entitlements, milestones, and SLAs - Flow and workflow automation for service processes |
| Topic 8: Service Cloud Solution Design | - Customer service processes and use case design - Service Cloud feature selection and architecture |
By Vera
