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Apple SUP-2026 Exam Overview:
| Certification Vendor: | Apple |
| Exam Name: | Apple Device Support |
| Exam Number: | SUP-2026 |
| Available Languages: | English, Additional languages (varies by region) |
| Related Certifications: | Apple Certified Support Professional (ACSP) |
| Real Exam Qty: | Approximately 80 |
| Exam Format: | Multiple-choice (single-select), Multiple-choice (multiple-select), Online proctored |
| Certificate Validity Period: | No fixed expiration (certification remains valid for the corresponding product release) |
| Exam Duration: | 120 minutes |
| Exam Price: | USD 149 |
| Passing Score: | 75% |
| Sample Questions: | Apple SUP-2026 Sample Questions |
| Exam Way: | Online proctored exam delivered through Pearson OnVUE. |
| Pre Condition: | No prerequisite certification is required. Apple recommends completing the Apple Device Support course and gaining hands-on experience supporting Apple devices. |
| Official Syllabus URL: | https://training.apple.com/content/dam/appletraining/us/en/2025/documents/Apple%20Device%20Support%20Exam%20Prep%20Guide%202025%20EN.pdf |
Apple SUP-2026 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Networking and Sharing | - Network connectivity
|
| Device Setup and Configuration | - Initial device setup
|
| Privacy and Security | - Security features
|
| Diagnostics and Troubleshooting | - Support procedures
|
| Device Management | - Management technologies
|
Apple Device Support Sample Questions:
1. How many fingerprints can you enroll on iPad Air (4th generation)?
A) Three
B) Five
C) Ten
D) Two
2. You can connect to your VPN, but you can't load internal resources by their fully qualified domain name. What's the most relevant setting to review?
A) DNS configuration
B) QoS configuration
C) Fastlane restrictions
D) Screen Time restrictions
3. What does a Rapid Security Response do?
A) Delivers important security improvements between software updates
B) Displays a security report to the user with current malware and virus definitions
C) Prevents users from downloading applications outside the App Store for a specified time
D) Sends users a security notification if a third party altered system files on their device
4. How many times can you enter your iPhone passcode wrong before your account is disabled?
A) Six
B) Three
C) Five
D) Ten
5. Select Three.
When do you need your Passcode to Enable Face ID?
A) After five attempts to recognize a face unsuccessfully.
B) Your phone has been in sleep mode for the last 8 hours.
C) You haven't unlocked the phone using a passcode for more tha hasn't been used in the last 4 hours.
D) You haven't unlocked your phone in more than 2 days.
E) You updated your phone.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: A,D,E |
By Jonas
