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EXIN ITIL Exam Overview:
| Certification Vendor: | EXIN |
| Exam Name: | ITIL® 4 Foundation |
| Exam Number: | ITILFND_V4 |
| Exam Duration: | 60 (75 for non-native language) |
| Exam Format: | Multiple choice, Closed book, Objective test questions |
| Certificate Validity Period: | 3 years |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| Passing Score: | 65% (26/40) |
| Real Exam Qty: | 40 |
| Available Languages: | English, German, Spanish, French, Italian, Japanese, Chinese, Portuguese, Dutch, Polish |
| Exam Price: | $314 - $385 USD |
| Recommended Training: | EXIN ITIL 4 Foundation Training |
| Exam Registration: | EXIN Official Registration PeopleCert Exam Booking |
| Sample Questions: | EXIN ITIL Sample Questions |
| Exam Way: | Online proctored or at accredited test centers |
| Pre Condition: | No formal prerequisites; recommended for IT professionals, business managers, and service delivery staff |
| Official Syllabus URL: | https://www.exin.com/en/certifications/itil/itil-4-foundation |
EXIN ITIL Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Guiding Principles | 18% | - Start where you are - Keep it simple and practical - Focus on value - Optimize and automate - Progress iteratively with feedback - Collaborate and promote visibility - Think and work holistically |
| Topic 2: Service Value Chain Activities | 15% | - Improve - Design and transition - Plan - Obtain/build - Engage - Deliver and support |
| Topic 3: Key Concepts of Service Management | 12% | - Stakeholders: customers, users, sponsors, providers - Products and services, service offerings - Value, value co-creation, service, service management |
| Topic 4: ITIL Management Practices | 17% | - General management practices
|
| Topic 5: ITIL Service Value System | 20% | - Guiding principles - Service value chain - Practices - Governance - Continual improvement |
| Topic 6: Four Dimensions of Service Management | 18% | - Partners and suppliers - Organizations and people - Information and technology - Value streams and processes |
EXIN ITIL Foundation (V4) Sample Questions:
1. Which is described by the 'organizations and people' dimension of service management?
A) Workflows and controls
B) Communication and collaboration
C) Inputs and outputs
D) Contracts and agreements
2. Which is the definition of an IT asset?
A) Any change of state that has significance for the management of a service
B) Any request from a user that is a normal part of service delivery
C) Any financially valuable component that contributes to a service
D) Any component that needs to be managed to deliver a service
3. Which is a purpose of the 'service desk' practice?
A) To establish and nurture the links between the organization and its stakeholders at strategic and tactical levels
B) To minimize the negative impact of incidents by restoring normal service operation as quickly as possible
C) To support the agreed quality of a service by handling all pre-defined, user-initiated service requests
D) To be the entry point and single point of contact for the service provider with all of its users
4. What describes the steps needed to create and deliver a specific service to a consumer?
A) Service management
B) Practices
C) Service level management
D) A value stream
5. Which dimension includes activities and workflows?
A) Partners and suppliers
B) Information and technology
C) Value streams and processes
D) Organizations and people
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: C |
By Abbott
