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Huawei H21-287_V1.0 Exam Overview:
| Certification Vendor: | Huawei |
| Exam Name: | Huawei HCSP-Presales-Service (AICC) V1.0 |
| Exam Number: | H21-287_V1.0 |
| Available Languages: | English |
| Exam Format: | Multiple choice, Multiple response |
| Sample Questions: | Huawei H21-287_V1.0 Sample Questions |
Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Presales Service Process | - Solution positioning and design - Customer requirement analysis |
| Topic 2: AICC Solution Design and Deployment | - Integration with enterprise systems - System deployment architecture |
| Topic 3: AI Contact Center (AICC) Solution Overview | - AICC architecture and components - Core value and industry scenarios |
| Topic 4: Operation, Maintenance and Optimization | - Performance optimization principles - System monitoring and troubleshooting |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
1. What is the main technical challenge in implementing "screen sharing" within a video chat interaction in AICC?
A) The security risk of exposing sensitive information on the agent's screen.
B) The integration with the CRM system.
C) The additional bandwidth and processing power required to capture and transmit the screen content.
D) The inability of most web browsers to support screen sharing.
2. When proposing an AICC solution to replace a legacy system, which non-functional requirement is often the most difficult and costly to meet for a large, established contact center?
A) The color scheme of the agent desktop.
B) The ability to make outbound calls.
C) The integration with a multitude of existing backend systems (CRM, ERP, etc.).
D) The support for a specific language.
3. Which AICC feature would be used to implement a "virtual queue" where a customer can opt for a callback instead of waiting on hold, and the system calls them back when their turn arrives?
A) IVR self-service menu.
B) Voicemail system.
C) Callback Service integrated with the ICD queue management.
D) Outbound predictive dialer.
4. In AICC reporting, what is the significant difference between "Service Level" and "Service Level Target"?
A) Service Level Target is managed by the IVR, and Service Level is managed by the ICD.
B) They are identical terms.
C) Service Level applies to emails, and Service Level Target applies to calls.
D) Service Level is a historical calculation, while Service Level Target is a goal set in the configuration.
5. Which AICC reporting feature would be used to analyze the root cause of a sudden spike in abandoned calls?
A) System Health Dashboard.
B) Call Detail Record (CDR) analysis with filters for queue, time, and disposition.
C) Real-Time Wallboard.
D) Historical Agent Performance Report.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: B |
By Leonard
