Exam Code: EX0-114
Exam Name: IT Service Mgmt Foundation Bridge based on ISO/IEC 20000
Certification Provider: EXIN
Corresponding Certification: ITSM

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Updated: Aug 06, 2026

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Exin IT Service Management Foundation Bridge based on ISO/IEC 20000 EX0-114 Exam

Exin IT Service Management Foundation Bridge based on ISO/IEC 20000 EX0-114 Exam is related to Exin IT Service Management Foundation Bridge based on ISO/IEC 20000 Certification. This exam validates the ability of a candidate to install, plan, do and check activities of Deming's cycle (PDCA) and supports the elements of audit and improvement (act) across the SMS. IT Service Management Experts and IT Service Management Master usually hold or pursue, or this certification and you can expect the same job role after completion of this certification.

Reference: https://www.exin.com/assets/exin/exams/1666/requirements/requirements_ITSM_Foundation_Bridge_english.pdf

EXIN EX0-114 Exam Overview:

Certification Vendor:	EXIN
Exam Name:	EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000
Exam Number:	EX0-114
Exam Format:	Multiple Choice
Available Languages:	English, Spanish, Portuguese, Japanese, Chinese
Related Certifications:	EXIN IT Service Management Foundation ISO/IEC 20000 Foundation
Passing Score:	65%
Exam Price:	EUR 250-400
Real Exam Qty:	40
Exam Duration:	90 minutes
Certificate Validity Period:	Lifetime
Recommended Training:	EXIN Accredited Training Partners
Exam Registration:	EXIN Official Certification Portal
Sample Questions:	EXIN EX0-114 Sample Questions
Exam Way:	Online proctored or authorized test center
Pre Condition:	No formal prerequisites required; basic understanding of IT service management is recommended.
Official Syllabus URL:	https://www.exin.com

EXIN EX0-114 Exam Syllabus Topics:

Section	Weight	Objectives
IT Service Management Principles	25%	- IT service management terminology 1. IT service lifecycle overview 2. Service definitions and stakeholders - Core concepts of IT service management 1. Value creation and value delivery 2. Services vs. products
Service Management Processes	25%	- Control and transition processes 1. Change management 2. Configuration and release management - Operational processes 1. Incident management 2. Problem management
ISO/IEC 20000 Standard	30%	- Standard structure and requirements 1. ISO/IEC 20000 clauses overview 2. Certification requirements - Implementation principles 1. ITSM governance alignment 2. Scope and applicability
Continual Improvement	20%	- Performance measurement 1. Service reporting 2. KPIs and metrics - Improvement lifecycle 1. Continual service improvement (CSI) 2. PDCA cycle

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