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EXIN EX0-101 Exam Overview:
| Certification Vendor: | EXIN |
| Exam Name: | ITIL Foundation (ITIL v3) |
| Exam Number: | EX0-101 |
| Certificate Validity Period: | Lifetime (historical certification; no expiry for ITIL v3 Foundation) |
| Passing Score: | 65% (26/40) |
| Exam Format: | Multiple Choice, Closed Book |
| Related Certifications: | ITIL Foundation ITIL Intermediate ITIL Expert |
| Exam Price: | N/A |
| Available Languages: | English, German, French, Japanese, Chinese |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 40 |
| Sample Questions: | EXIN EX0-101 Sample Questions |
| Exam Way: | Computer-based exam at authorized test centers or online proctored exam |
| Pre Condition: | No formal prerequisite required |
| Official Syllabus URL: | https://www.exin.com |
EXIN EX0-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Functions and Roles | - Key Roles
|
| Topic 2: Service Management as a Practice | - ITIL Core Concepts
|
| Topic 3: Processes in ITIL | - Service Support Processes
|
| Topic 4: ITIL Service Lifecycle | - Service Operation
|
EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:
1. Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?
1.Providing an understanding of what strategy is
2.Ensuring a working relationship between the customer and service provider
3.Defining how value is created
A) 1 only
B) 3 only
C) All of the above
D) 2 only
2. Which one of the following is NOT the responsibility of service catalogue management?
A) Ensuring that information in the service catalogue is accurate
B) Ensuring that service level agreements are maintained
C) Ensuring that information in the service catalogue is consistent with information in the service portfolio
D) Ensuring that all operational services are recorded in the service catalogue
3. Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?
A) Event management, incident management, problem management, request fulfillment, and access management
B) Event management, incident management, change management, and access management
C) Incident management, service desk, request fulfillment, access management, and event management
D) Incident management, problem management, service desk, request fulfillment, and event management
4. In which core UIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?
A) Service operation
B) Service design
C) Service transition
D) Service strategy
5. Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?
A) To design and develop capabilities for service management
B) To provide good-quality knowledge and information about services
C) To ensure that a service can be managed and operated in accordance with constraints specified during design
D) To plan the resources required to manage a release
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: A |
By Virginia
