Exam Code: C_TCRM20_70
Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0
Certification Provider: SAP
Corresponding Certification: SAP Application Associate

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Updated: Sep 09, 2026

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SAP C_TCRM20_70 Exam Overview:

Certification Vendor:	SAP
Exam Name:	SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0
Exam Number:	C_TCRM20_70
Related Certifications:	SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 (C_TCRM20_71) SAP Certified Application Professional - CRM Service with SAP CRM 7.0 SAP Certified Application Professional - CRM Marketing with SAP CRM 7.0 SAP Certified Application Professional - CRM Sales with SAP CRM 7.0
Passing Score:	63%
Exam Price:	USD 500–550 / EUR 400–480
Exam Duration:	180 minutes
Available Languages:	Russian, English, German
Real Exam Qty:	80
Certificate Validity Period:	No fixed expiration (valid as long as SAP CRM 7.0 is supported)
Exam Format:	Multiple response, Single answer, Multiple choice
Recommended Training:	TCRM20 – CRM Customizing TCRM10 – CRM Fundamentals
Exam Registration:	Pearson VUE Registration SAP Training & Certification
Exam Way:	Computer-based testing (onsite at Pearson VUE test centers or SAP Education centers)
Pre Condition:	No mandatory prerequisites; recommended basic knowledge of SAP business processes and CRM concepts
Official Syllabus URL:	https://training.sap.com/certification/c_tcrm20_70-sap-certified-application-associate-crm-fundamentals-with-sap-crm-70

SAP C_TCRM20_70 Exam Syllabus Topics:

Section	Weight	Objectives
Administration & Reporting	8%	- Basic Reporting & Analytics - CRM Administration Console
User Interface & Navigation	12%	- Role-Based Menus - Web Client Customizing
Business Scenarios	8%	- End-to-End Process Flows - Integration with SAP ERP
Transactional Processing	8%	- Sales Transactions - Service Transactions - Marketing Elements
Technology & Integration	12%	- Enhancement Framework - BDoc & Error Handling - CRM Middleware & Data Exchange
Interaction Channels	12%	- Web Client UI - Mobile and E-Commerce Channels - Interaction Center
Basic Functions	12%	- Billing and Revenue - Pricing and Conditions - Partner Processing
SAP CRM Master Data	12%	- Product Master - Organizational Management - Business Partner

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