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SAP C-C4HFSM-91 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Application Associate – SAP Field Service Management 19Q1 |
| Exam Number: | C_C4HFSM_91 |
| Exam Duration: | 180 minutes |
| Exam Format: | Multiple choice |
| Available Languages: | English |
| Recommended Training: | SAP Learning Hub |
| Exam Registration: | SAP Training and Certification Portal |
| Sample Questions: | SAP C-C4HFSM-91 Sample Questions |
| Exam Way: | Online proctored exam or authorized test center |
| Official Syllabus URL: | https://www.sap.com/training-certification.html |
SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Analytics and Service Performance | - Reporting and KPIs in field service - Service optimization and insights |
| Topic 2: Field Service Management Overview | - SAP Field Service Management concepts and architecture - Core business processes in field service |
| Topic 3: Integration and Configuration | - Integration with SAP S/4HANA and C/4HANA components - System configuration and setup basics |
| Topic 4: Planning and Dispatching | - Resource planning and scheduling - Dispatching and workforce optimization |
| Topic 5: Mobile Field Execution | - Mobile app usage and technician workflows - Service order execution and reporting |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. Technicians on mobile can. Choose Three correct answers.
A) Checkout a service assignment
B) add Skills to an Activity
C) Decide if their device is geo located or not
D) Mark a job as 'technically complete
2. Where can you define the user access to the SAP Field Management mobile app? Choose the correct answer.
A) In the SAP Field Service Management mobile app
B) In the SAP Field Service Management self-service portal
C) In the SAP Field Service Management Web app
D) In the SAP Field Service Management Crowd Service Marketplace
3. You are an administrator responsible for maintaining setting at Account and Company level. Which of the following settings do you maintain at Company level? Choose Two correct answers.
A) Business Rules
B) Password policy
C) User Groups
D) Screen Configurations
4. How do I resolve ERP synchronization errors? Choose Three correct answers.
A) In the System Monitoring app you will have an overview of the ERP errors. and the possibility of re- sending or reverting transactions.
B) After identifying the problem and checking the ERP system, resolve the issues in the Administration app.
C) Go to the Administration app and resolve the issues there.
D) After identifying the problem and checking the ERP system, resolve the issues in the System Monitoring app.
E) First identify the problem and whether you need to correct something in the ERP.
5. Is it possible to use the App on a Surface Tablet? Choose the correct answer.
A) No. not possible
B) Yes. on Surface Pro
Solutions:
| Question # 1 Answer: A,C,D | Question # 2 Answer: C | Question # 3 Answer: A,D | Question # 4 Answer: B,D,E | Question # 5 Answer: B |
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