We're so confident of our products that we provide no hassle product exchange.
Salesforce BA-201 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Business Analyst |
| Exam Number: | BA-201 |
| Exam Price: | USD 200 |
| Exam Format: | Multiple-choice, Multiple-select |
| Passing Score: | 72% |
| Certificate Validity Period: | Maintain annually via Trailhead maintenance modules |
| Real Exam Qty: | 65 |
| Exam Duration: | 105 minutes |
| Available Languages: | English |
| Related Certifications: | Salesforce Certified Administrator |
| Sample Questions: | Salesforce BA-201 Sample Questions |
| Exam Way: | Proctored exam delivered onsite at a testing center or in an online proctored environment. |
| Pre Condition: | None. Salesforce Administrator credential recommended but not required. |
| Official Syllabus URL: | https://trailhead.salesforce.com/help?article=Salesforce-Certified-Business-Analyst-Exam-Guide |
Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Business Process Mapping | 17% | - Analyze impact of changes on stakeholders - Create process flow diagrams and documentation - Identify process gaps and improvement opportunities - Map current and future business processes |
| Customer Discovery | 17% | - Conduct stakeholder interviews and workshops - Identify business needs, pain points, and objectives - Document business requirements and user stories - Analyze current state and future state processes |
| User Story Development | 20% | - Break down epics into manageable user stories - Write clear and actionable user stories - Manage user story backlog and prioritization - Define acceptance criteria for user stories |
| Collaboration with Stakeholders | 23% | - Build consensus on requirements and solutions - Manage stakeholder expectations and priorities - Conduct effective meetings and presentations - Facilitate communication between business and technical teams |
| Requirements Management | 23% | - Manage requirements traceability - Elicit and document functional and non-functional requirements - Validate and verify requirements with stakeholders - Prioritize requirements based on business value |
Salesforce Certified Business Analyst Sample Questions:
Surveys indicate that visitors to the Cloud Kicks' Experience Cloud site have difficulty locating purchase Information for their online orders. A business analyst (BA) Is tasked with creating a user story to improve the overall visitor experience when navigating the site.
For which persona should the BA write this user story?
- A. Support manager
- B. Customer
- C. Administrator
Correct Answer: B 🗳️
Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).
The business analyst (BA) at Northern Trail Outfitters is writing user stories about a Case creation feature within Service Cloud for an upcoming sprint. This feature overlaps with another feature that is being developed in the current sprint. The BA is working with the technical team to identify metadata dependencies across features to prevent overwriting before the release.
What should the BA use?
- A. Change Sets
- B. Version control
- C. Setup Audit Trail
Correct Answer: B 🗳️
During a discovery session with several stakeholders from universal Container (UC) services team, the business analyst (BA) learned that UC recently implemented as Experience Site that allows customers to view Knowledge article and submit cases. The stakeholders have asked for suggestions to determine if the current solution is adding value to the business.
What should the BA recommend?
- A. Review the services team's goal' initiatives, strategies, and obstacles.
- B. Review user stories on the services team's development backlog.
- C. Review the Einstein Article Recommendations feature in the services team's org.
Correct Answer: A 🗳️
Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).
A business analyst (BA) at Northern Trail Outfitters is mapping a workflow process to onboard a new user group to a Service Cloud implementation.
Which level of detail should the BA use for the process map and why?
- A. Very detailed-It should be prescriptive for new users following an unfamiliar process.
- B. Somewhat detailed-Since the process will be repetitive, new users will learn and remember the details.
- C. Simple-A high-level overview of the process is sufficient to show a new user experience.
Correct Answer: B 🗳️
Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).
Cloud Kicks (CK) wants its sales team to use Sales Cloud to decrease its lead conversion time. The business analyst (BA) will analyze and break down CK's typical sales cycle.
How can process mapping help the BA get started on this project?
- A. It can show the relationship between the steps and actions in the sales cycle to communicate and understand the current state, and to identify areas for improvement.
- B. It can display complex ideas in a consistent format, highlight blockers and impediments to help stakeholders quickly assess issues in the sales cycle, and see the project timeline at a glance.
- C. It can model changes in the current customer experience, analyze each change's potential for impact, and help visualize potential improvements in the sales cycle in advance of the solution design.
Correct Answer: A 🗳️
Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).
Viewing page 1 out of 63 pages.
Viewing questions 1-5 out of 315 questions.
By Dolores
