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Avaya 33820X Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Aura® Call Center Elite & Elite Multichannel Solution Design |
| Exam Number: | 33820X |
| Related Certifications: | Avaya Certified Implementation Specialist (ACIS) Avaya Certified Solution Specialist (ACSS) Avaya Aura Core Components |
| Real Exam Qty: | 60-75 |
| Certificate Validity Period: | Not publicly specified (commonly 2-3 years depending on certification track) |
| Exam Duration: | 90-120 |
| Exam Format: | Multiple choice, Scenario-based design questions |
| Passing Score: | Not publicly disclosed (typically ~65-75%) |
| Exam Price: | Varies (~US$150-300 depending on region) |
| Available Languages: | English |
| Sample Questions: | Avaya 33820X Sample Questions |
| Exam Way: | Pearson VUE proctored exam (online or authorized test center) |
| Pre Condition: | Recommended: Experience with Avaya Aura Communication Manager and basic call center operations or Avaya ACIS/ACSS-level knowledge |
| Official Syllabus URL: | https://www.avaya.com/en/training/certification/ |
Avaya 33820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Aura Architecture Overview | - Core platform components
|
| Topic 2: Avaya Call Center Elite Fundamentals | - Agent and skill management
|
| Topic 3: Reporting and Administration | - Contact center reporting
|
| Topic 4: Solution Design Considerations | - Implementation strategy
|
| Topic 5: Integration and Connectivity | - Protocols and interoperability
|
| Topic 6: Elite Multichannel Solution | - Customer interaction workflows
|
Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
1. Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.
Which two IX™ Contact Center bundles offer this feature? (Choose two.)
A) Voice Bundle
B) Advanced Bundle
C) Basic Bundle
D) Reporting Bundle
2. Which Cloud Delivery enables partners and customers to integrate a wide range of features, including SIP Trunking, global DID and 800 service, voice notification, messaging, and API workflows?
A) CPaaS Delivery
B) Public Delivery
C) Private Delivery
D) Hybrid
3. Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM) for voice and SMS transactions.
Which two are current deployment options for Avaya Survey Assist? (Choose two.)
A) Geo-redundancy
B) Cluster Mode
C) Upgradable Single Box
D) Single Box
4. Avaya Elite Multichannel (EMC) Release 6.6 supports which three platforms? (Choose three.)
A) MS Windows Server 2012
B) MS SQL 2016
C) MS Windows Server 2016
D) MS SQL 2017
E) Microsoft.NET Framework R4.7.2
5. With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya provides a robust foundation for enterprise cloud deployments. The complete solution requires elements provided by Avaya, a Partner, and/or the customer for a fully functional end-to-end solution.
Which two scenarios are supported In the Avaya OneCloud™ ReadyNow offer? (Choose two.)
A) PSTN Network Connectivity
B) Analog Trunk Access Connectivity
C) MPLS VPN/Software Defined WAN Connectivity
D) CC Solutions with ACCS Connectivity
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: A | Question # 3 Answer: B,D | Question # 4 Answer: C,D,E | Question # 5 Answer: A,C |
By Nicholas
