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Oracle 1Z0-1064-26 Exam Overview:
| Certification Vendor: | Oracle |
| Exam Name: | Oracle Fusion Service 2026 Implementation Professional |
| Exam Number: | 1Z0-1064-26 |
| Related Certifications: | Oracle Fusion Service Implementation Professional (previous versions) |
| Exam Format: | Multiple Choice, Scenario-based questions |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 50 |
| Passing Score: | 68% |
| Recommended Training: | Oracle University Fusion Service training |
| Exam Registration: | Oracle Certification Portal |
| Sample Questions: | Oracle 1Z0-1064-26 Sample Questions |
| Exam Way: | Online proctored or testing center (Oracle University) |
| Pre Condition: | No formal prerequisite required; recommended experience with Oracle Fusion Service implementation |
| Official Syllabus URL: | https://education.oracle.com/ |
Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Productivity and Contact Center Tools | - Agent productivity tools
|
| Topic 2: Customer Entitlements and Action Plans | - Entitlements and SLAs
|
| Topic 3: Redwood UX and AI Features | - Redwood interface configuration
|
| Topic 4: Computer Telephony Integration (CTI) | - Telephony integration setup
|
| Topic 5: Managing and Extending Service Requests | - Application Composer extensions
|
| Topic 6: Digital Customer Service and Chat | - Digital Customer Service (DCS)
|
| Topic 7: Notifications, Emails, and Interactions | - Email processing
|
| Topic 8: Work Assignment and Routing | - Omnichannel routing
|
| Topic 9: Data Migration and Integration | - Data import/export
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
1. You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?
A) The environment was not provisioned correctly and the service module is missing.
B) There are no specific e-mail tasks available.
C) The team members don't have the Email Administrator Role provisioned.
D) The team members have not established the e-mail feature on the Offerings page.
2. Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.
A) Milestones are commitments to handle SRs within certain timelines.
B) Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
C) Milestones are actions on a service request (SR) that must be completed by a specific time.
D) Milestones are customizable by an administrator to include any number of organization-specific milestone types.
E) Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.
3. Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?
A) Click the Show Advanced Search icon.
B) Change the section identified with Status = New
C) In Advanced Search, select Action > Update.
D) In Advanced Search, confirm Record Set = Assigned to Me.
E) In Advanced Search, save and select the "Set as Default" box.
F) In Advanced Search, Add Channel Type = Web.
4. You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?
A) Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects
B) Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
C) Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service
D) Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
5. Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?
A) Add an extension column to the milestone object to hold the warning threshold value.
B) Specify the warning threshold for the milestone in the standard coverages.
C) Create standard text to be posted to the message thread.
D) Configure an analytics report showing milestones in warning status.
E) Configure an object workflow action to send the email when the milestone status changes to warning.
F) Configure the email template to be used for notification.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B,D,E | Question # 3 Answer: A,B,D,E,F | Question # 4 Answer: D | Question # 5 Answer: B,D,F |
By Herman
