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Avaya 37820X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Midsize Solution Design Exam |
| Exam Number: | 37820X |
| Exam Price: | $125-$175 USD |
| Related Certifications: | ACDS-3781 Avaya Midsize Solution Design |
| Real Exam Qty: | 60-65 |
| Certificate Validity Period: | 2 years |
| Exam Format: | Drag and Drop, Multiple Choice, Simulations, Scenario-Based |
| Passing Score: | Scaled score ~700/1000 or approx 70% |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Recommended Training: | Avaya Midmarket Solutions Design Training Avaya IP Office Implementation and Design |
| Exam Registration: | Avaya Learning Certification Portal Pearson VUE Registration |
| Sample Questions: | Avaya 37820X Sample Questions |
| Exam Way: | Online proctored or in-person at Pearson VUE authorized test centers |
| Pre Condition: | No mandatory prerequisites; recommended 6-12 months experience with Avaya IP Office and basic networking/VoIP knowledge |
| Official Syllabus URL: | https://learning.avaya.com/certifications/37820x.html |
Avaya 37820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implementation & Migration Planning | 5% | - Deployment strategies and rollout planning - Post-deployment validation and support - Migration approaches and risk mitigation |
| Topic 2: Unified Communications & Collaboration Design | 15% | - Conferencing and collaboration applications - Voicemail and unified messaging design - Mobility and remote worker solutions - Integration with third-party systems |
| Topic 3: Avaya Midsize Solution Portfolio | 20% | - Deployment models: on-premise, hybrid, cloud - Scalability and resiliency options - IP Office platform architecture and features - Licensing models and options |
| Topic 4: Networking and Infrastructure Design | 20% | - VoIP and unified communications network design - LAN/WAN design and considerations - Security, survivability, and redundancy - QoS planning and bandwidth requirements |
| Topic 5: Customer Business Requirements Analysis | 15% | - Analyze user and site communication needs - Identify business objectives and drivers - Determine collaboration and mobility requirements |
| Topic 6: Solution Sizing and Bill of Materials | 15% | - Complete bill of materials preparation - Licensing requirements and calculation - Hardware and software component selection - System sizing and capacity planning |
| Topic 7: Contact Center & Customer Experience Solutions | 10% | - Customer engagement design principles - Agent, supervisor, and reporting features - Contact Center Select architecture |
Avaya Midsize Solution Design Sample Questions:
Question #1
One of the security enhancements in the Powered By IP 0ffice offer is SIP Registrar Hardening that enables Better control to allow SIP clients to register using a whitelist and blacklist.
To which platform is this functionality relevant?
- A. Linux servers
- B. CentOS servers
- C. Expansion IP500 V2
- D. SCN IP500 V2
Correct Answer: A 🗳️
Question #2
Your customer would like to use Deskphone mode, also called Shared Control, and they want to know if they need to replace any of their deskphones.
Which phone does not support Shared Call Control?
- A. J129
- B. DECT R4
- C. 1200 Series
- D. 1100 Series
Correct Answer: D 🗳️
Question #3
With Avaya Equinox Meetings online is the maximum number of participants for a Preferred VMR?
- A. 25 participants
- B. 100 participants
- C. 50 participants
- D. 500 participants
Correct Answer: C 🗳️
Question #4
The Avaya Vantage"" K155 device has a telephony form factor. What does it mean to have a telephony form factor?
- A. It does not have a touch screen.
- B. It does not Include a camera.
- C. It must use a corded handset.
- D. It includes traditional dial pad.
Correct Answer: D 🗳️
Question #5
What is the Vantage Voice Assistant?
- A. A Vantage application from the Apple app store
- B. An optional licensed feature for any Vantage device
- C. A Vantage application for the K155
- D. A Vantage application from the Google Play store
Correct Answer: D 🗳️
By Zara
