Last Updated: Aug 19, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Order Management | 26% | - Service Order Scheduling and Planning - Service Order Status Management - Service Order Assignment and Routing - Service Order Creation and Processing |
| Topic 2: Mobile Application | 20% | - Field Service Mobile App Features - Real-Time Communication - Offline Capabilities - Mobile Checkout and Time Tracking |
| Topic 3: Resource Management | 22% | - Technician Management - Workforce Planning and Forecasting - Skill-Based Matching - Travel and Route Optimization |
| Topic 4: Service Reporting and Analytics | 16% | - Reports and Dashboards - Service Performance Metrics - Custom Report Generation - KPI Monitoring and Analysis |
| Topic 5: Configuration and Integration | 16% | - API and Web Services - Integration with SAP ERP and CRM - SAP FSM System Configuration - Third-Party System Integration |
1. What information is contained in the QR code?
Choose the correct answer.
A) A short URL pointing to the web page with the chat assistant
B) A URI with the phone number of the responsible technician
C) A link pointing to the Self Service Portal
2. Which are the most commonly used integration platforms for SAP Field Service Management?
There are two correct answers.
A) SAP Integration Suite / SAP Business Technology Platform
B) FSM Cloud Connector by Proaxia
C) SAP FSM Business Rules
3. What kinds of checkout processes are supported?
There are two correct answers.
A) Complete smartform
B) Standard checkout (per activity)
C) Group checkout (for multiple activities under one service call)
D) Save efforts
4. The partner manager manages jobs in the crowd workforce marketplace.
Choose the correct answer.
A) False
B) True
5. Dispatchers can use the Windows mobile app for things like planning and dispatching. True or false?
Choose the correct answer.
A) False
B) True
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,B | Question # 3 Answer: A,C | Question # 4 Answer: A | Question # 5 Answer: A |
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