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SAP Certified Development Associate – SAP Hybris Cloud for Customer 1711 Sample Questions:

1. For which of the following business requirements would you use the personalization feature? There are 2 correct answers to this question.

A) An administrator wants to change a standard field label to a new value.
B) A sales representative wants to modify the screen layout.
C) A service manager wants to arrange his ticket queue with assigned to as the first column.
D) A sales manager wants different screen layouts assigned to two different business roles.

2. Why do you create a business role? There are 3 correct answers to this question.

A) You want to standardize system access
B) You want to restrict drop down list values for a specific group of users
C) You want to perform fine-tuning activities
D) You want to make custom reports available on the home page
E) You want to set up a maintenance plan

3. Which of the following tasks can you perform using the fine-tuning activity for service processing? There are
2 correct answers to this question.

A) Assign tickets to the last processor
B) Disable the profanity check for outbound responds
C) Create or delete custom channels
D) Manage business tasks for employee support

4. How can you prevent users from adding an installed base within a ticket? Please choose the correct answer.

A) Download the installed base for offline editing
B) Add a new interactive item to the structure of the installed base
C) Keep the installed base status In preparation
D) Use an action to block the installed base if it is active

5. Which of the following activities can you perform when you configure territory hierarchies? There are 2 correct answers to this question.

A) Upload Territory Hierarchy from Excel
B) Create multiple Root Hierarchies
C) Define Sales Hierarchy Levels
D) Assign employee substitute to Territory Hierarchies

Solutions: