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Salesforce Certified Experience Cloud Consultant Sample Questions:

1. The Experience Cloud site manager of Cloud Kicks has enabled reputation for its community members, Asper the recommendation given by the Experience Cloud consultant, a decision was made to use the out of the box features.
Which two things happen automatically when the site manager enables automation? Choose 2 answers

A) Inactive and active members are assigned default reputation points.
B) Customer portal members gain theability to provide badges to other members.
C) Default point system and set of reputation levelsbecome available.
D) Chatter influence is removed from the Contribution section on the Profile page.

2. Universal Containers is planning to build a community where customers will be able to view Knowledge articles and chat live with a support agent.
What should the administrator use to configure the chat functionality?

A) Chat Agent Guided Setup Flow and Service Console
B) Service Channel and Chatter
C) Service Console andService Channel
D) Experience Builder and Chatter

3. DreamHouse Realty(DR) recently created a site for potential buyers. DR has a rich knowledge base organized in data categories and now plans to make those Knowledge articles available to site users.
Which two steps does DR need to take in order to ensure that new articles show up in the site on an ongoing basis without manual intervention?
Choose 2 answers

A) Enable "Share on Sites" setting.
B) Enable "Automate Topic Assignment" setting.
C) Map topics to data categories.
D) Map articles to Content Topics.

4. Northern Trail Qutfitters implemented a chatbot on its Experience site.
Which three KPIs could be used to help understand the chatbot's impact on customer service?
Choose 3 answers

A) Case Type by Issue
B) CSAT (Customer Satisfaction score)
C) Average Handle Time compared to Bot Session Time
D) Number of lead records created
E) Case deflection

5. Cloud Kicks (CK) is planning to launch a public site. The site will contain a variety of digital content, including static content as well as dynamic content. CK is planning to use Content Delivery Network (CDN).
Which statement is true about using CDN with Experience Cloud?

A) CDN can help consistency attaching content timestamps as key-value pairs to both static and dynamic content.
B) CDN can help availability by allowing remote cloning for dynamic resources.
C) CDN can help reliability by allowing local cloning for static resources.
D) CDN can help performance by caching public resources.

Solutions: