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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

Question 1

You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which threeoptions achieve your customer's requirement?

A. Make them available internally to agents as part of the Service Request Knowledge Panel.
B. Make them available to external users by giving them access to the internal "My Knowledge" page.
C. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.
D. Make them available externally to customers via My Digital Customer Service (DCS).
E. Make them availableto employees and agents via My Knowledge.

Question 2

Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

A. Pages
B. Business objects
C. Object triggers
D. UI components
E. Themes
F. Templates
G. Object workflows
H. Languages

Question 3

Which two statements are true regarding the Audit History tab of a Service Request?

A. It is exportable to Excel.
B. It is available only toauthorized administrators.
C. It allows users to save searches for later reuse.
D. It is searchable by date range, username, event type, event severity, and event duration.
E. It is enabled by default.

Question 4

Which two are required to publish a completed Digital Customer Service (DCS) application?

A. system administrator approval
B. moving the application to Staging and subsequently to Production status
C. nothing (DCS applications are always available to all users.)
D. a single "publish" action to complete the task

Question 5

Digital Customer Service application configuration settings in json.cfg include which four options?

A. Product and category filtering
B. Default chat channel preferences
C. Default timezone
D. Service request links
E. Knowledge management language locales
F. Default notification preferences
G. Default communication preferences
H. Knowledge management article links

Solutions: