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EXIN ITIL Foundation Sample Questions:

1. From the perspective of the service provider, what is the person or group who defines or and agrees their service targets known as?

A) Supplier
B) User
C) Customer
D) Administrator

2. Which statement about the emergency change advisory board (ECAB) is CORRECT?

A) The ECAB will be chaired by the IT director
B) Amongst the duties of the ECAB is the review of completed emergency changes
C) The ECAB considers every high priority request for change
D) The ECAB will be used for emergency changes where there may not be time to call a full CAB

3. What is the type of notification that should be sent when a threshold has been reached, something has changed or a failure has occurred?

A) An emergency change
B) An emergency event
C) A request for change
D) An alert

4. Which Functions are included in IT operations management?

A) Network management and application management
B) Facilities management and release management
C) IT operations control and facilities management
D) Technical management and change management

5. What are underpinning contracts used to document?

A) The provision of IT services or business services by a service provider
B) Metrics and critical success factors (CSFs) for internal support teams
C) Service levels that have been agreed between the internal service provider and their customer
D) The provision of goods and services by third party suppliers

Solutions: