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Genesys GCX-WFM Exam Syllabus Topics:

Genesys Cloud CX Workforce Management Certification Sample Questions:

Question 1

Which property has to be disabled if you want the meeting to start at the same time for everyone while you set up the shift activities?
Response:

A. Copy Shifts to Days
B. Start Time is Relative to Shift Start
C. Daily Paid Time
D. Counts as Work Time

Question 2

When configuring a work plan's daily shifts, what two components can be specified?
(Choose two)
Response:

A. Agent pay rates
B. Required activities
C. Agent skill level
D. Start and end times

Question 3

Which two actions are necessary when setting up a work plan?
(Choose two)
Response:

A. Assign call routing preferences
B. Define shift activities
C. Configure daily shifts
D. Monitor call quality metrics

Question 4

Which real-time adherence overview chart helps supervisors determine the percentage of agents with a positive, negative, or neutral influence on performance?
Response:

A. Impact
B. Adherence
C. Scheduled Activities
D. Agent Details

Question 5

Which feature allows you to track adherence deviations as they occur?
Response:

A. Adherence Tracker
B. Schedule Monitor
C. Queue Manager
D. Real-Time Adherence View

Solutions: