Study with EXIN : ITSM20F日本語 Exam Torrent as your best preparation materials
Last Updated: Aug 14, 2026
No. of Questions: 78 Questions & Answers with Testing Engine
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EXIN ITSM20F日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ISO/IEC 20000 Framework | - Service Management System (SMS) - Structure and requirements of ISO/IEC 20000 |
| Topic 2: Introduction to IT Service Management | - Value creation through services - Concepts of service and service management |
| Topic 3: Service Level and Supplier Management | - Service Level Agreements (SLA) - Supplier and external service management |
| Topic 4: Continual Improvement | - Service improvement practices - PDCA cycle (Plan-Do-Check-Act) |
| Topic 5: Service Management Processes | - Incident and service request management - Problem management - Configuration management - Release and deployment management - Change management |
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:
1. ISO/IEC 20000 の目的は何ですか?
A) セキュリティ管理に関するベスト プラクティス ガイダンスを提供します。
B) 統合プロセスアプローチの採用を促進する
C) IT サービス管理に関するベスト プラクティス ガイダンスを提供する
D) IT ガバナンスの導入を促進するため
2. 構成管理データベース (CMDB) の詳細情報の量を増やすにはどうすればよいでしょうか?
A) CMDBのレコード数を増やす
B) CMDB 内の各構成アイテム (CI) の属性の数を増やす
C) CMDB の使用量を増やす
D) CMDB のスコープを拡大する
3. デミングは継続的改善システムを提案しました。
このシステムにはどの 4 つのアクティビティが含まれますか?
A) 計画します。実行。評価して行動する
B) 計画します。する。評価して行動する
C) 計画します。実行。監査と改善
D) 計画します。する。確認して対処する
4. 過度の作業負荷により、デスクトップ サポート グループは合意されたサービス レベルを達成できませんでした。主な要因の 1 つは、ユーザーとの直接のコミュニケーションに費やされる時間です。この作業負荷の一部を軽減するにはどのプロセスまたは機能が役立ちますか?
A) サービスデスクサービス
B) レベル管理
C) 問題管理
D) インシデント管理
5. キャパシティ管理のベスト プラクティスは何ですか?
A) サービス カタログを維持し、最新の状態に保つ必要があります。
B) インフラストラクチャ コンポーネントの回復力を測定し、キャパシティ プランに含める必要があります。
C) 実際のパフォーマンスと予想される要件を文書化したキャパシティ計画は、少なくとも年に一度作成する必要があります。
D) サービスの提供に関する決定は、費用対効果の比較に基づいて行う必要があります。
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: C |
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