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Avaya 3000-3 Exam Syllabus Topics:

Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)

A) Upgrade or downgrade the IP Office core software to fix the issue.
B) Test and document the results of the implemented solution.
C) Duplicate the issue and obtain traces.
D) Replace hardware outside warranty.
E) Research possible causes and implement a solution

2. What information must be collected to document a failed incoming call to a group from an automated attendant? (Choose two.)

A) Auto attendant WAVE file
B) Line circuit ID
C) Network packet sniff from the IP Office port
D) IP Office and VoiceMail Pro traces
E) IP Office configuration file and VoiceMail Pro call flow

3. The customer wants calls into their system to be routed to a specific user if the telephone number of the caller is in the customer's records.
Which voicemail action type is needed to configure this?

A) Miscellaneous Action
B) Database Action
C) Condition Action
D) Configuration Action

4. What is the maximum number of digital stations that would be supported on an IP500 chassis with three DS cards and a combo card?

A) 32
B) 48
C) 30
D) 24

5. For an IP500v2 to support third-party call accounting software, which two setting must be set in the IP Office to get the application to work? (Choose two.)

A) Set IP address of call accounting software.
B) Set SMDR.
C) Set CDR.
D) Install Delta Server.

Solutions: