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Updated: Aug 19, 2026

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Salesforce Salesforce-Contact-Center Exam Syllabus Topics:

TopicDetails
Topic 1
  • Implement: This section deals with setting up the fundamental Contact Center functionalities and features. Following this, in alignment with the complete design, configure and authenticate the email functionality, ensuring its seamless operation. Similarly, based on specific scenarios, configure and verify the functionality of voice services.
Topic 2
  • Design: Deals with the Contact Center functionalities with the stipulated requirements. Subsequently, when presented with business requirements, devise scalable and maintainable solutions for the Contact Center, adhering to standard data models.
Topic 3
  • Deploy: Discern the suitable deployment process pertinent to the Contact Center. Subsequently, document channel-specific cut-over requirements based on the feature configurations provided.
Topic 4
  • Discovery: This section deals with a customer use case, and initiates interviews to delineate personas and stakeholders involved.

Reference: https://trailheadacademy.salesforce.com/certificate/exam-contact-center-ap---AP-226

Salesforce Salesforce-Contact-Center Exam Overview:

Certification Vendor:Salesforce
Exam Name:Salesforce Contact Center Accredited Professional
Exam Number:AP-226
Exam Duration:90 minutes
Available Languages:English
Certificate Validity Period:N/A
Related Certifications:Salesforce Service Cloud
Exam Format:Multiple Choice, Multiple Select
Real Exam Qty:60
Passing Score:65%
Exam Price:$200 USD
Sample Questions:Salesforce Salesforce-Contact-Center Sample Questions
Exam Way:Online proctored or at a testing center
Pre Condition:No formal prerequisites; recommended for partners and consultants with experience in Salesforce Service Cloud and contact center solutions.
Official Syllabus URL:https://trailhead.salesforce.com/en/credentials/accreditedprofessionaloverview

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