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Salesforce Certified Platform Strategy Designer Sample Questions:
1. Cloud Kicks has uncovered a trend in parents and children wearing similar, coordinated fashion. A strategy designer is scoping a project to explore the potential of this opportunity. When should families be invited to co-create with designers?
A) Concepting
B) Prototyping
C) Roadmapping
2. A Cloud Kicks (CK) strategy designer is leading a project to create a new customer experience with digital and environmental touchpoints. The stakeholders want to understand how the designer is proposing CK will deliver the experience. which tool should they use to explore the collaboration, structure, and processes that will be required?
A) Service blueprint
B) Journey map
C) Empathy map
3. At a project kickoff, the strategy designer wants to get ideas from all stakeholders to use as hypotheses. The designer runs a sketching activity with the multi-disciplinary group, asking everyone to sketch. They give everyone fat markers and sticky notes, and set a timer for 5 minutes of sketching.
What is the reason why marker choice is important?
A) They enable stakeholders to focus on generating ideas rather than detailing UI.
B) They anonymize the sketches so that stakeholders cannot judge others' drawing abilities.
C) They ensure stakeholders can fit detailed sketches on a sticky note in the allotted time.
4. Cloud Kicks' users demonstrated behaviors and shared quotes on their excitement to use a new offering, as well as how it would influence their purchasing habits., during feedback sessions.
What do these qualitative findings Indicate about the new offering"?
A) Desirability
B) Viability
C) Feasibility
5. Cloud Kicks' stakeholders da strategy designer to help with their business goal of reducing support costs. After a series of interviews, the designer recommends self-service in Experience Cloud as a way to address the goal.
Which capability should drive self-service in Experience Cloud?
A) Exposing their knowledge base to customers
B) Providing dashboards of orders to customers
C) @ Allowing customers to see their open cases
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: A |
By Antonio
