Exam Code: PEGACPCSD24V1
Exam Name: Certified Pega Customer Service Developer 24
Certification Provider: Pegasystems
Corresponding Certification: Pegasystems Certification

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Updated: Aug 14, 2026

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Pegasystems PEGACPCSD24V1 Exam Overview:

Certification Vendor:	Pegasystems
Exam Name:	Certified Pega Customer Service Developer 24
Exam Number:	PEGACPCSD24V1
Passing Score:	65%
Exam Duration:	90 minutes
Related Certifications:	Certified Pega System Architect Certified Pega Senior System Architect
Available Languages:	English
Real Exam Qty:	50
Exam Format:	Multiple Choice, Scenario-based
Certificate Validity Period:	2 years
Exam Price:	$190 USD
Recommended Training:	Pega Customer Service Implementation Course
Exam Registration:	Pearson VUE Registration
Exam Way:	Online proctored or Onsite test center
Pre Condition:	No mandatory prerequisites; recommended knowledge: Pega Customer Service Implementation, experience with Pega Platform
Official Syllabus URL:	https://academy.pega.com/exam/certified-pega-customer-service-developer-0

Pegasystems PEGACPCSD24V1 Exam Syllabus Topics:

Section	Weight	Objectives
Automation & Intelligence	15%	- Decision strategies - Automated case processing - AI services integration
Data Integration	15%	- Data storage options - Common Data Model overview - Entity and relationship configuration - External data integration
Case Management	10%	- Service request behavior control - Service request creation - Case template configuration - Case creation best practices
Application Development	15%	- Center-out architecture - Modular enterprise reuse - Application deployment strategies - Coexistence implementation
Channels	15%	- Voice AI integration - Digital messaging setup - Email bot configuration - Pega Call configuration
User Experience	20%	- Composite tabs configuration - Constellation UX best practices - Composite design principles - UI customization for customer service
Security & Governance	10%	- Access control - Data privacy settings - Audit and compliance

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