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Updated: Sep 16, 2026

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Microsoft MB2-866 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Microsoft Dynamics CRM 2011, Customization and Configuration
Exam Number:MB2-866
Related Certifications:MCTS: Microsoft Dynamics CRM 2011 Installation and Deployment (MB2-867)
MCTS: Microsoft Dynamics CRM 2011 Applications (MB2-868)
MCTS: Extending Microsoft Dynamics CRM 2011 (MB2-876)
Certificate Validity Period:Retired, no active validity; legacy certification
Passing Score:700
Available Languages:Japanese, German, Spanish, English, French
Exam Price:USD 127
Exam Format:Multiple Choice, Select All That Apply
Real Exam Qty:75
Exam Duration:140 minutes
Recommended Training:Microsoft Dynamics CRM 2011 Customization and Configuration Learning
Microsoft Official Course 80294B
Exam Registration:Prometric (historical registration)
Sample Questions:Microsoft MB2-866 Sample Questions
Exam Way:In-person proctored exam at Prometric test centers; retired, no longer available for registration
Pre Condition:No mandatory prerequisites; recommended working knowledge of Microsoft Dynamics CRM 2011 and basic database concepts
Official Syllabus URL:https://social.technet.microsoft.com/wiki/contents/articles/11296.microsoft-dynamics-crm-2011-microsoft-certifications.aspx

Microsoft MB2-866 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Customizing Entities and Attributes20-25%- Entity properties and behaviors
- System vs custom entities
- Attribute types and configuration
Topic 2: Customizing Forms, Views and Charts15-20%- Chart and dashboard configuration
- Form design and layout
- View creation and filtering
Topic 3: Customizing Relationships and Mappings10-15%- Field mapping
- 1:N, N:1, N:N relationships
- Relationship behaviors
Topic 4: Managing Users, Teams and Security20-25%- Team types and administration
- Security roles and privileges
- Field-level security
- User creation and management
Topic 5: Configuring Organizational Structure15-20%- Inheritance and hierarchy
- Deployment models
- Business units
Topic 6: Configuring Auditing and Solutions15-20%- Import, export and deployment of solutions
- Enabling and managing auditing
- Managed vs unmanaged solutions

Microsoft Dynamics CRM 2011, Customization and Configuration Sample Questions:

Question #1

You are adding a user to Microsoft Dynamics CRM 2011 by using the Add User wizard. Which security roles are available in the Add User wizard when you create a new user?

  • A. only built-in security roles
  • B. built-in and custom security roles
  • C. only the security roles contained in the business unit of the new user
  • D. none (security roles are added after the user is created)
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #2

Which of the following statements about Microsoft Dynamics CRM 2011 managed solutions are true? (Choose all that apply.)

  • A. A managed solution is automatically published after it has been imported.
  • B. Deleting a managed solution uninstalls all of its components.
  • C. A managed solution cannot be deleted.
  • D. A managed solution can be exported after it has been imported.
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

Question #3

In Microsoft Dynamics CRM 2011, you create a global option set. You use the option set in a field in the Contact entity and in a field in the Account entity. In the Contact entity, you add a new item to the option set, set the default value to the new option, and disable auditing for the field. How do the changes to the Contact entity affect the Account entity?

  • A. The new item in the option set will be added to the option set in the Account entity, but the default value and auditing setting changes will not affect the Account entity.
  • B. All the changes to the Contact entity automatically appear in the Account entity.
  • C. The changes to the Contact entity do not affect the Account entity.
  • D. The new item in the option set will be added to the option set in the Account entity and the new default value will be set, but the change to the auditing setting will not affect the Account entity.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #4

You create a business unit in Microsoft Dynamics CRM 2011. You need to create a security role in the new business unit. The new security role will be identical to a security role that exists in another business unit. Both business units have the same parent business unit. What should you do?

  • A. Copy and modify the existing security role.
  • B. Link the existing security role to the new business unit.
  • C. Share the existing security role with the new business unit.
  • D. Create a custom security role in the new business unit.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #5

A company uses Microsoft Dynamics CRM 2011 with Microsoft SQL Server 2008 Enterprise Edition. For what length of time will Microsoft Dynamics CRM automatically create partitions of audit logs?

  • A. 3 months
  • B. 7 days
  • C. 6 months
  • D. 30 days
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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