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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:
1. What can Social Business can be defined as?
A) A subset of Social Media
B) Applying social tools across the entire organization for a broader return on investment
C) Popular sites like Facebook and Twitter that only distract workers
D) External-facing channels that only Public Relations and Marketing utilize
2. What can you tell your customer about what is happening in the marketplace?
A) The world is becoming more instrumented, interconnected, and intelligent.
B) The world is becoming simpler and focused.
C) The pace of adoption of new technologies is slowing down.
D) The world is becoming less instrumented and interconnected.
3. What is Web 2.0 all about?
A) Web 2.0 is about helping clients realize their weaknesses through information sharing and hardware integration.
B) Web 2.0 is about connecting people and making technology efficient for people.
C) Web 2.0 is no longer relevant and should not be discussed.
D) Web 2.0 is about connecting computers and making technology more efficient for computers.
4. What in IBM Connections provides "crowd-sourcing" - a great way to gather structured feedback and promote ideas from the community?
A) Profiles
B) Forums
C) Ideation blogs
D) Information center
5. What is the best route for 'gaining social trust'?
A) Identify and develop relationships with tippers in your industry.
B) Ask your employees to blog about your company in any of the blogs they participate in.
C) Strive for the highest number of hits on your Web site.
D) Ask your supplier network to blog about their relationship with you.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A |
By Deirdre
