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Exam Code: ITIL-5-Foundation
Exam Name: ITIL Foundation (Version 5)
Certification Provider: ITIL
Corresponding Certification: ITIL Foundation Level

Study with ITIL : ITIL-5-Foundation Exam Torrent as your best preparation materials

ITIL-5-Foundation

Updated: Oct 13, 2026

No. of Questions: 80 Questions & Answers with Testing Engine

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ITIL ITIL-5-Foundation Exam Syllabus Topics:

TopicDetails
Topic 1
  • Value Co-Creation and Service Relationships: Explores how value is created collaboratively between providers, consumers, and stakeholders while balancing outcomes, costs, risks, and experience.
Topic 2
  • Continual Improvement Model: Covers the seven-step structured approach for driving and sustaining organizational improvement over time.
Topic 3
  • The ITIL Service Value System (SVS): Explains how guiding principles, governance, value chain activities, and continual improvement work together as one integrated framework.
Topic 4
  • Extension Module: AI Governance (Optional): An optional module addressing ethical, compliant, and responsible AI adoption, covering risk, transparency, and regulatory considerations.
Topic 5
  • Value Stream Mapping and Management: Teaches how to identify, map, and optimize value streams to improve flow, reduce bottlenecks, and enhance delivery outcomes.
Topic 6
  • Digital Product and Service Management Concepts: Covers how digital products and services create and deliver value across their lifecycle in fast-changing, technology-driven environments.
Topic 7
  • The Digital Product and Service Lifecycle: Covers the eight-stage lifecycle model from Discover through Retire replacing ITIL 4's service value chain with end-to-end guidance.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-5-foundation-version-50-4154

ITIL ITIL-5-Foundation Exam Overview:

Certification Vendor:PeopleCert
Exam Name:ITIL Foundation (Version 5) Certification Exam
Exam Number:ITIL-5-Foundation
Available Languages:French, English, German, Portuguese (Brazil), Italian, Japanese, Polish, Chinese, Spanish
Exam Format:Multiple choice, Single correct answer, Closed book
Related Certifications:ITIL Transformation (Version 5)
ITIL Service (Version 5)
ITIL Strategy (Version 5)
ITIL Experience (Version 5)
ITIL Product (Version 5)
ITIL Foundation Bridge (Version 5)
Certificate Validity Period:3 years
Real Exam Qty:40
Exam Duration:60 minutes
Passing Score:65% (26/40 questions)
Exam Price:From US$690.00
Recommended Training:ITIL Official eLearning
Exam Registration:PeopleCert Official Registration
Sample Questions:ITIL ITIL-5-Foundation Sample Questions
Exam Way:Online remote proctored or authorized test center
Pre Condition:No prerequisites required; entry-level certification
Official Syllabus URL:https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-5-foundation-version-50-4154

ITIL Foundation (Version 5) Sample Questions:

Question #1

What is the customer of a service responsible for?

  • A. Using the service
  • B. Defining the service requirements
  • C. Provisioning the service
  • D. Authorizing the budget for the service
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #2

Which of the following is NOT one of the digital product and service lifecycle management activities?

  • A. Agree
  • B. Acquire
  • C. Build
  • D. Discover
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #3

Which dimension of digital product and service management ensures that people working in an organization have sufficient skills to support anticipated needs?

  • A. Partners and suppliers
  • B. Information and technology
  • C. Value streams and processes
  • D. Organizations and people
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #4

Which of the following helps to understand the internal state of a complicated system by analysing its external outputs?

  • A. Continuous integration
  • B. Observability
  • C. Continuous delivery
  • D. Site Reliability Engineering
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #5

The board of directors approves a new digital strategy and instructs management to prioritize investment in cloud infrastructure to support future growth. Which governance activity does this represent?

  • A. Direct
  • B. Evaluate
  • C. Monitor
  • D. Engage stakeholders
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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