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HP Selling HP Supplies 2020 Sample Questions:
1. A potential customer tells you that they use remanufactured and refilled toner cartridges because they are an environmentally responsible company. How should you respond?
A) HP has a line of remanufactured and refilled cartridges too, which are 25% cheaper. Can I get you a quote for these.
B) The environment is not really affected by toner, whether the cartridges are from HP or third parties.
C) According to a study from Market Strategies international, using remanufactured and refilled toner cartridges causes failure in printer parts that are not made from recycled plastics.
D) According to a report from Spencer Labs, using remanufactured and refilled toner cartridges results in more reprints, thereby wasting more paper than if Original HP cartridges were used.
2. Which HP team educates partners on the correct use of HP's funds and rebates, checks for signs of Improper trade?
A) Product Security Response Team (PSRT)
B) Anti-Counterfeiting and Fraud (ACF)
C) Customer Delivery Inspection (COI)
D) Compliance and Risk Management (CoRM)
3. Why is using remanufactured toner cartridges bad for business? (Select two.)
A) Compared to Original HP cartridges, remanufactured toner cartridges have a larger carbon footprint.
B) Using non-HP toner cartridges instead of Original HP cartridges is more likely to require a service call.
C) Compared to Original HP cartridges, remanufactured toner cartridges use a greater volume of ink.
D) Remanufactured toner cartridges consume more energy faster compared with Original HP cartridges.
E) Remanufactured toner cartridges generate more heat than Original HP cartridges.
4. A potential customer Is a new startup working to establish its reputation for quality. The company needs to make a good impression with the introductory documents it sends to its mailing list. Why should this customer use Original HP supplies?
A) The company can get professional-quality precision output from their HP printers from the first page to last.
B) Original HP supplies can help the company lower their carbon footprint, helping to establish the company's sustainable image.
C) HP world-class manufacturing partners carefully manage internal supply chains and follow industry best practices on security.
D) The company can execute high-volume, complex printing jobs with Original HP supplies faster than If they use non-HP supplies.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: A,D | Question # 4 Answer: B |
By Lillian
