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HP HP2-H28 Exam Overview:
| Certification Vendor: | HP |
| Exam Name: | Selling HP Printing and Computing Services |
| Exam Number: | HP2-H28 |
| Certificate Validity Period: | 2 years |
| Passing Score: | 70% |
| Available Languages: | English |
| Real Exam Qty: | 44–60 |
| Exam Duration: | 90 minutes |
| Related Certifications: | HP Printing Services Sales HP Personal Systems Services Sales |
| Exam Format: | Multiple-choice, Multiple-response, Scenario-based |
| Exam Price: | $120–$200 USD (varies by region) |
| Recommended Training: | HP Official Sales Training |
| Exam Registration: | Pearson VUE Registration HP Certification Portal |
| Sample Questions: | HP HP2-H28 Sample Questions |
| Exam Way: | Online proctored or Onsite at authorized Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; basic knowledge of HP products and sales experience recommended |
| Official Syllabus URL: | https://certification.pearsonvue.com/hp |
HP HP2-H28 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Printing Services Solutions | 25% | - Print service levels and coverage options - Managed Print Services value proposition - HP Designjet and LaserJet support services |
| HP Services Portfolio Overview | 25% | - HP Care Pack Services - Usage and Care Services - Deployment and Installation Services - Data Protection and Security Services |
| Selling and Positioning Services | 25% | - Bundle services with hardware solutions - Quantify business value and ROI - Identify customer business needs - Overcome objections and close sales |
| Computing and Personal Systems Services | 25% | - Accidental Damage Protection and Travel Coverage - Defective Media Retention and recovery services - PC, notebook, workstation service offerings |
HP Selling HP Printing and Computing Services Sample Questions:
1. For Consumers, which HP non-repair related service offers a user advisory support helpdesk?
A) HP Smart Friend
B) HP HelpMe
C) HP CallMe
D) HP Smart Fix
2. Which statement is true about Service Lines?
A) R4 Commercial support is only available to Small and Medium Business (SMB).
B) The MG computer support line is available for consumers
C) MG support covers all business levels for Printing Systems.
D) All Printer Services lines are available for consumers who buy contractual services
3. Why is HP Printing and Computing Services Specialization profitable for partners? (Select two.)
A) Partners will benefit from extra discounts by buying hardware from HP
B) Partners can start accumulating rebates on sales from day one on new or already sold hardware
C) The specialization enables partners to deliver services on behalf of HP and generate additional profit.
D) HP can dispatch partners to resolve server related issues on already sold hardware
4. Which service allows the business to keep and dispose of their defective hard drive if their security policies require it?
A) Defective Media Retention
B) Remote Delete
C) Keep Safe
D) Data Protection
5. Which type of services can an HP Printing and Computing Services specialist sell?
A) The specialist can sell services for server, data center printer, and computer.
B) The specialist can sell services for printing and personal systems.
C) It depends on the geography; the permitted services vary from one country to another,
D) The services are defined with each partner.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: A,C | Question # 4 Answer: A | Question # 5 Answer: B |
By Jeffrey
