We're so confident of our products that we provide no hassle product exchange.
HP Selling HP Printing and Personal Systems Hardware Sample Questions:
1. How can you find out your customer pain points?
A) by getting them to log onto hppainpoint.com and answer a questionnaire
B) by sending them a HP Pain Point Fact Sheet (PPFS)
C) by letting your customer talk about their current printing and/or personal systems set up
D) by selling them the lowest cost products
2. What are the benefits of cloud storage7 (Select two.)
A) accurate and easy retrieval of documents
B) easy to set up supplies alerts for your printers
C) access from everywhere
D) low cost
E) zero paper use in your office
F) brings down the barriers to color printing
3. What drives customers to implement workflow solutions?
A) The shift from black and white printing to color
B) HP Web Jetadmin and Universal Print Driver
C) Efficiency in using information, which means efficiency in serving customers
D) Managing the print network
4. A customer tells you that they knocked over a glass of water onto their Notebook and need a replacement, as is not working anymore. Which feature should you turn into a benefit for the customer?
A) HP DisplaySafe frame
B) spill resistant keyboard
C) HP DuraFinish
D) business-rugged magnesium chassis
5. Your customer needs a discreet personal computing device for their reception area. Which form factor should you recommend?
A) small form factor (SFF)
B) ultra slim desktop (USDT)
C) desktop mini (DM)
D) tower (TWE)
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C,D | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: B |
By Myra
