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  • C_C4H520_02 (SAP Certified Application Associate - SAP Field Service Management 2005)
Exam Code: C_C4H520_02
Exam Name: SAP Certified Application Associate - SAP Field Service Management 2005
Certification Provider: SAP
Corresponding Certification: SAP Certified Application Associate

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C_C4H520_02

Updated: Jul 14, 2026

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SAP C_C4H520_02 Exam Overview:

Certification Vendor:SAP
Exam Name:SAP Certified Application Associate - SAP Field Service Management 2005
Exam Number:C_C4H520_02
Passing Score:61-65%
Exam Duration:180 minutes
Exam Format:Multiple Choice, Scenario-based questions
Related Certifications:SAP Certified Application Associate - SAP Field Service Management
Available Languages:English
Real Exam Qty:80
Recommended Training:SAP Learning - Field Service Management
Exam Registration:SAP Certification Portal
Sample Questions:SAP C_C4H520_02 Sample Questions
Exam Way:Online proctored or test center (SAP Certification via SAP Learning Hub / SAP Certification Hub)
Pre Condition:No mandatory prerequisite, but SAP recommends basic knowledge of SAP Field Service Management and service processes.
Official Syllabus URL:https://learning.sap.com/certifications/sap-certified-associate-sap-field-service-management

SAP C_C4H520_02 Exam Description:

The "SAP Certified Application Associate SAP Field Service Management 2005" certification exam validates that the candidate possesses the fundamental and core knowledge required of the application consultant profile. This certification proves that the candidate has an overall understanding and functional configuration skills to participate as a member of an SAP Field Service Management project team in a mentored role. This certification exam is recommended as an entry level qualification.

Reference: https://training.sap.com/certification/c_c4h520_02-sap-certified-application-associate---sap-field-service-management-2005-g/

SAP C_C4H520_02 Certification Exam Topics:

Topic AreasTopic Details, Courses, Books
Analytics and Reports 8% - 12%

Explain where to find analytic reports on SAP FSM and how effectively use them for reporting purposes.

Integrations < 8%

Explain the basic concepts of integration between SAP Fiend Service Management and other products and end to end process flow

Crowd Workforce < 8%

Explain the basic concept of Crowd service and the benefits it brings into SAP Fiend Service Management.

Administration: Permissions and Configurations 8% - 12%

Know the basic features of administartion modules and where to access company settings, business rules and permission settings.

Business Rules < 8%

Know the advantages of using business rules and how to use them along with some use cases.

Mobile SAP Field Service Management application > 12%

Explain the features of mobile Field Service Management application and know how to accept, execute and close a service call.

Workforce management > 12%

Outline the features of Workforce Managment and know how to create and assign a service call.

Master Data Management 8% - 12%

Explain all the components of Master Data Managment and know how the data model is used within SAP Fiend Service Management.

Customer Self Services via Core Now < 8%

Explain the entire end to end execution steps starting from consumer self-service to generate a service call and executing on it.

Smartforms > 12%

Explain the features of Smartforms module and locate /create templates.

SAP Field Services Management and SAP Service Cloud < 8%

Describe how SAP Fiend Service Management fits into SAP Service Cloud and basic functionalities of SAP Field Service Management.

C_C4H520_02 Exam Certification Details:

Exam:80 questions
Level:Associate
Cut Score:61%
Duration:180 mins
Languages:English
Sample Questions: SAP C_C4H520_02 Exam Sample Question

SAP C_C4H520_02 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Analytics & Integration20%- Reporting and integration
  • 1. API and system connectivity
    • 2. Integration with SAP S/4HANA Service
      • 3. Dashboards and KPIs
        Topic 2: Scheduling & Dispatching20%- Dispatch optimization
        • 1. Automatic scheduling
          • 2. Dispatch board configuration
            • 3. Route planning and optimization
              Topic 3: Service Operations20%- Service call management and workflows
              • 1. Activity types
                • 2. Service calls
                  • 3. SLA monitoring
                    Topic 4: Smart Forms & Knowledge Management20%- Field execution tools
                    • 1. Smart forms design
                      • 2. Knowledge articles
                        • 3. Mobile app configuration
                          Topic 5: Workforce & Crowd Service20%- Workforce management
                          • 1. Technician skills and qualifications
                            • 2. Capacity planning

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