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SAP C_C4C14_1811 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Application Associate - SAP Service Cloud 1811 |
| Exam Number: | C_C4C14_1811 |
| Exam Price: | Varies by region (typically $500–$600 USD) |
| Passing Score: | Not publicly disclosed (typically ~60–70% estimate) |
| Exam Duration: | Unknown (typically ~180) |
| Certificate Validity Period: | Typically 2–3 years (subject to SAP certification rules) |
| Related Certifications: | SAP Certified Application Associate - SAP Service Cloud Version 2 SAP Certified Application Associate - SAP Sales Cloud |
| Exam Format: | Multiple choice, Scenario-based questions (practical) |
| Available Languages: | English, Other languages may be offered depending on region |
| Real Exam Qty: | 155 |
| Sample Questions: | SAP C_C4C14_1811 Sample Questions |
| Exam Way: | Onsite or online proctored through SAP Certification Hub |
| Pre Condition: | None formally required (basic SAP Service Cloud knowledge recommended) |
| Official Syllabus URL: | https://training.sap.com/certification/c_c4c14_1811-sap-certified-application-associate--sap-service-cloud-1811-g/ |
SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Request Processing | - Service orders and notifications - Service request management |
| Topic 2: Service Analytics and Integration | - Reporting and analytics - Integration with other SAP solutions |
| Topic 3: Service Contract and Resource Management | - Service contract configuration - Resource and scheduling setup |
| Topic 4: SAP Service Cloud Overview | - Solution architecture and capabilities - Understanding SAP Service Cloud concepts |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. Which of the following prepackaged mashups exist for SAP Cloud for customer?
A) Mind touch
B) Hotmail
C) SAP Jam
D) Google Maps
2. When a user creates service ticket, what product type is supported for determining the warranty?
A) Registered product
B) Entitlement product
C) Individual product
D) List product
3. In which of the following objects do you see the Maintenance Plan work center view? Note: There are 3 correct answers to this question.
A) Registered product
B) Customer
C) Installed base
D) Contract
4. Who can approve time reports created by the service technicians? Note: There are 2 correct answers to this question.
A) Reporting line manager
B) Territory Manager
C) Service line manager
D) Functional unit manager
5. Which information is updated after the SAP Cloud for Customer contract has been successfully replicated to SAP ERP?
Note: There are 3 correct answers to this question.
A) Total price
B) Invoicing status
C) Transfer status
D) Pricing status
E) External ID
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: C | Question # 3 Answer: B,C,D | Question # 4 Answer: C,D | Question # 5 Answer: B,C,D |
By Martin
