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IBM C9020-971 Exam Overview:
| Certification Vendor: | IBM |
| Exam Name: | IBM Enterprise Storage Technical Support |
| Exam Number: | C9020-971 |
| Related Certifications: | IBM Certified Specialist – Enterprise Storage Technical Support IBM Storage Technical Specialist |
| Real Exam Qty: | 55–60 |
| Exam Format: | Multiple choice, Computer-based |
| Passing Score: | 64% |
| Exam Price: | ≈ USD 200 (varies by country) |
| Available Languages: | English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Simplified Chinese, Spanish, Traditional Chinese |
| Exam Duration: | 90 minutes |
| Sample Questions: | IBM C9020-971 Sample Questions |
| Exam Way: | Computer-based (Pearson VUE or similar) |
| Pre Condition: | Recommended: technical experience with IBM enterprise storage products |
IBM C9020-971 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Data Protection Technologies | - Data protection solutions - Backup and recovery concepts |
| Storage Virtualization and Management | - IBM Spectrum Virtualize/similar technologies - Storage management tools (e.g., Spectrum Control) |
| Installation and Configuration | - Enterprise storage systems setup - Network connectivity and SAN configuration |
| Troubleshooting and Problem Resolution | - Diagnosing and resolving storage issues - Use of diagnostic utilities |
| Performance Optimization | - Performance analysis tools - Tuning storage performance |
IBM Enterprise Storage Technical Support Sample Questions:
1. What is the next step for a failed installation of an IBM TS4500 where there have been I/O errors that prevent placing the library into production even after replacement of multiple parts and verification of configuration definitions?
A) Facilitate a meeting with IBM and customer executives to discuss available options to resolve the situation.
B) Escalate the issue through the compliant process (critsit) and explain this process and next steps to the customer.
C) Conduct a workshop with customer system administrators and IBM technical field support representatives to jointly resolve the problem.
D) Perform an in-depth problem analysis and follow up with appropriate actions to resolve the issue.
2. A customer wants to order a full rack XIV system. The customer is on the 5th floor of the building and the elevator cannot handle the weight of a fully loaded XIV.
What is needed to deliver the system to the customer?
A) Place the order with height and weight reduction delivery.
B) Place the order, then have the installer take apart and reassemble the XIV.
C) Place the order with only 6 modules then perform a MES upgrade.
D) Place the order with just 1 TB drives.
3. A customer is looking to improve performance in its storage environment. The customer is considering adding SSD drives or a FlashSystem product to the environment.
Which IBM tool will help the customer understand the benefit in performance of these different technologies?
A) Disk Magic
B) Storage Tier Advisor Tool
C) TPC
D) Capacity Magic
4. Which type of business continuity does a customer provide who makes nightly flash copies
at the primary data center?
A) Disaster Recovery
B) Backup Strategy
C) Global Mirror
D) Continuous data protection
5. Which solution offers compression?
A) FlashSystem 840
B) DS8870
C) FlashSystem V840
D) XIV
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: A |
By Bartholomew
