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ADM-211 - Salesforce Advanced Administrator
Salesforce certifications are highly demanded across large and small IT organizations across the world. The ADM-211 exam is part of the new Salesforce Advanced Administrator Certification. This exam measures your ability for leverage advanced Salesforce administration tasks, when optimizing and extending Sales Cloud and Service Cloud applications. A Saleforce Administrator must also show competence in designing advanced reports, dashboards, and business process automation.
The Salesforce Certified Advanced Administrator credential is designed for those who have advanced-level experience as a Salesforce Administrator. Candidates should possess broad knowledge of Salesforce applications, regularly configure and manage Salesforce, and continuously look for ways their companies can get even more from additional features and capabilities.
Here the list of topics you should understand to pass the exam:
- Optimize and extend Sales Cloud and Service Cloud applications
- Design advanced reports, dashboards, and business process automation
- Leverage the advanced administration capabilities of Salesforce
Salesforce Advanced Administrator Exam Syllabus Topics:
| Section | Objectives | Weight |
|---|---|---|
| Data Management | - Explain the tools and best practices for improving and enriching data quality (validation, managing duplicates, enriching, archiving). | 10% |
| Process Automation | - Given a scenario, troubleshoot an approval process. - Given a complex scenario, determine the solution using a combination of automation tools to solve a business problem (Process automation, formula fields, and when to use programmatic techniques). | 13% |
| Auditing and Monitoring | - Given a scenario, determine the appropriate tools for monitoring and troubleshooting system activity (debug log, set up audit trail). | 6% |
| Service Cloud Applications | - Explain how to create and maintain Salesforce Knowledge (Article Record Types, data categories). - Explain how to create and maintain service entitlements and entitlement processes. - Describe the features of Salesforce which enable interaction between support agents and customers (Chat, Case Feed, Service Cloud Console, Experience Cloud sites, Omni-Channel). | 10% |
| Analytics, Reports and Dashboards | - Given a scenario, determine the appropriate analytic tools to meet complex reporting requirements (custom report types, reporting snapshots, complex charting, custom summary formulas, bucketing, joined reports, cross filters, dynamic dashboards, dashboard filters). | 10% |
| Extending Custom Objects and Applications | - Describe the appropriate use of relationship types when building custom objects (master-detail, lookup). | 8% |
| Content Management | - Explain how to set up and maintain Salesforce Content. | 3% |
| Sales Cloud Applications | - Explain how to customize and maintain products, price books, schedules, and quotes. - Describe the capabilities of forecasting (categories, hierarchy, quotas). | 10% |
| Security and Access | - Given a scenario, determine the implications to record and field data access (Sharing model, controlled by parent, grant access by hierarchies, profile vs. sharing rules, Experience Cloud sites’ security settings, field and record level access, sharing rules, field level security, and record types). - Describe the capabilities of Enterprise Territory Management and the implications for the sharing model. - Compare and contrast the capabilities of custom profiles, permission sets, and delegated administration. | 20% |
| Change Management | - Describe the options available to move metadata between environments (change sets, Salesforce extensions for Visual Studio Code). - Describe the capabilities and best practices for using change sets to move metadata between environments. | 10% |
Salesforce ADM-211 Exam Overview:
| Certification Vendor: | Salesforce |
| Exam Name: | Administration Essentials for Experienced Admin |
| Exam Number: | ADM-211 |
| Available Languages: | English |
| Exam Format: | Instructor-led training course, Hands-on labs, Knowledge checks |
| Related Certifications: | Salesforce Certified Advanced Administrator |
| Sample Questions: | Salesforce ADM-211 Sample Questions |
| Exam Way: | This is a Salesforce Trailhead Academy instructor-led course delivered online or onsite depending on offering. It serves as preparation for advanced administration skills rather than a standalone certification exam. |
| Pre Condition: | Designed for experienced Salesforce administrators; prior Salesforce administration knowledge and practical experience are recommended. |
| Official Syllabus URL: | https://trailheadacademy.salesforce.com/ |
Salesforce ADM-211 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Application Customization | - Declarative customization
|
| Topic 2: Analytics and Reporting | - Reports and dashboards
|
| Topic 3: Automation | - Business process automation
|
| Topic 4: Data Management | - Data quality and maintenance
|
| Topic 5: User Administration and Security | - User management
|
By Marian
