Apple OS X Support Essentials 10.9 Sample Questions:

1. How can you ensure that previously deleted items are securely erased?

A) From the Erase tab in Disk Utility, you can choose to securely erase the free space of a disk or volume. This securely erases any previously deleted files on the selected disk or volume
B) The four erase options in Disk Utility are:
Fastest, which simply replaces the volume's directory structure
A second choice, which provides good security by writing zeros on top of all the previous disk data
A third choice, which provides even better security by writing three separate passes of information on top of the previous disk data
Most Secure, which provides the best security by writing seven separate passes of information on top of the previous disk data
C) The Finder hides traditional UNIX resources from average users because they don't need to have access to those items. If users need access to these UNIX items, they can access them from Terminal.
D) The master password is used to reset local account passwords.

2. You upgrade a Snow Leopard Mac that has legacy FileVault encryption to Mountain Lion. If a user forgets his login password, how can you help him regain access to his encrypted home folder?

A) At the Login Window, enter an incorrect password three times in a row. When the "forgot your password" dialog appears, click the Arrow next to Master Password. Enter the master password, and then reset the user account password.
B) At the Login Window, enter an incorrect password three times in a row. When the "forgot your password" dialog appears, click the Arrow next to Apple I Enter the user's Apple ID, and then reset the user account password.
C) Log in to the admin user account, open Users & Groups preferences, click Reset Password, enter the admin password, and then reset the user account password.
D) Log in to the admin user account, open Keychain Access, open the user's login keychain, and then let the user view the account password.

3. Where are application preferences stored?

A) Spotlight metadata index databases are stored at the root of every volume in a /.Spotlight-V100 folder. However, a Legacy FileVault user's database is stored in his encrypted home folder. And the Mail application maintains its own database in each user's home folder at ~/Library/Mail/V2/MailData/Envelope Index. Spotlight plug-ins can be located in any of the Library folders in a folder named Spotlight.
B) Code-signed items include a digital signature that the system can use to verify the authenticity and integrity of the application or process and its resources.
C) The locked file flag prevents anyone, including the item's owner, from editing an item. Only the item's owner can unlock the item to then allow modification.
D) Application preferences are almost always stored in the user's Library folder in the~/Library/Preferences folder. Newer sandboxed applications must always store their preferencesin a ~/Library/Containers/<Bundle ID>/Data/Library/Preferences folder, where "<Bundle ID>"is the unique bundle identifier for the application.

4. From your OS X user account that has iCloud enabled, how can you open a TextEdit document that you stored in iCloud?

A) From the Applications folder, open the iCloud app, and then select the TextEdit app and document that you want to open.
B) In TextEdit, choose Open from the File menu, click iCloud, and then select the document that you want to open.
C) In Finder, select iCloud > Open from the Go menu, and then select the TextEdit app and the document that you want to open.
D) From the iCloud pane of System Preferences, select the TextEdit app and the document that you want to open.

5. Which process will let you start up a Mac in target disk mode?

A) Hold down the Option key on the keyboard as the Mac starts up, until a dialog appears, then select Target Disk Mode from the dialog.
B) Open the Startup Disk preferences, click Target Disk Mode, and then click Restart.
C) Start up from the OS X Recovery partition, choose Target Disk Mode from the Startup Disk menu, and restart the Mac.
D) Hold down the S key on the keyboard while the Mac starts up, then enter the command reboot -target.

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